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For Companies At a Glance
- Tasks: Lead the workshop team to ensure top-notch service and exceed customer expectations.
- Company: Join Mercedes-Benz of Taunton, a leader in the automotive industry.
- Benefits: Enjoy a competitive salary, 25 days holiday, and exclusive discounts.
- Other info: Diverse and inclusive workplace committed to equality and fairness.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: Previous service experience in the motor industry and strong customer focus.
The predicted salary is between 38900 - 38900 £ per year.
Salary Up to £38,900.00 per annum
Hours: Monday - Friday 08:00 - 18:00 and one Saturday morning a month paid at time and a half
Location: Taunton
What can we offer you?
- Saturday morning paid at time and a half
- Employee Car Scheme
- 25 days' holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub - discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you’ll be doing
As a Service Team Manager you will oversee the workshop team to ensure efficient day-to-day operations with full adherence to standard processes and franchise requirements, and responsibility for back‑of‑house performance. You will deliver against KPIs – including service targets, mystery shops, and customer feedback – while driving sales, generating income in line with budgets, and consistently exceeding customer expectations.
Key Responsibilities
- Efficiently manage resources with workshop controllers to deliver quality service on time.
- Ensure drivers operate to schedule and meet customer and workshop expectations.
- Effectively liaise with relevant departments across the business.
- Give customer focus priority throughout the service operation.
- Communicate and develop strong professional relationships with customers to deliver a high level of service.
- Ensure that the customer is fully informed of any changes to costs, including invoice explanation and advising on any future requirements.
- Deliver customer’s vehicle on time to a high standard.
- Manage the standard and quality of technical information.
- Ensure that the authorisation of warranty and goodwill meets the manufacturers recommendations.
- Meet with the service manager to review performance and suggest improvements.
- Build good relationships with manufacturers, professional bodies, suppliers and statutory representatives.
- Maintain effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database.
What we’re looking for
- Previous service experience within the Motor industry.
- Experience of a customer‑focused environment.
- Specialist/technical product knowledge.
- Admin and IT skills.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Service Team Manager (PC) - Mercedes-Benz of Taunton employer: City West Country Ltd
Contact Detail:
City West Country Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager (PC) - Mercedes-Benz of Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor industry and let them know you're on the hunt for a Service Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Mercedes-Benz of Taunton tick, and be ready to discuss how your experience aligns with their customer-focused approach. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Service Team Manager, you'll need to build strong relationships with customers and colleagues. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Service Team Manager (PC) - Mercedes-Benz of Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Team Manager role. Highlight your previous service experience in the motor industry and any customer-focused achievements that show you can deliver top-notch service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with the key responsibilities. Don’t forget to mention your ability to manage resources and drive sales.
Showcase Your Technical Knowledge: Since this role requires specialist product knowledge, make sure to include any relevant technical skills or experiences. This will show us that you’re not just a people person but also know your stuff when it comes to vehicles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at City West Country Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and the specific services offered by Mercedes-Benz. Familiarise yourself with their standards, KPIs, and customer service expectations. This will show that you're not just interested in the role but also understand what it takes to excel in it.
✨Showcase Your Leadership Skills
As a Service Team Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight how you prioritised customer focus while achieving targets.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and performance metrics. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. The more comfortable you are with your answers, the better you'll perform during the actual interview.