At a Glance
- Tasks: Lead a dynamic workshop team to deliver top-notch service and exceed customer expectations.
- Company: Join the prestigious Mercedes-Benz family in Taunton.
- Benefits: Enjoy a competitive salary, generous holiday, and exclusive employee perks.
- Other info: Be part of a diverse team committed to equality and growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Previous motor industry experience and a passion for customer service.
The predicted salary is between 38900 - 38900 € per year.
Salary Up to £38,900.00 per annum
Hours: Monday - Friday 08:00 - 18:00 and one Saturday morning a month paid at time and a half
Location: Taunton
What can we offer you?
- Saturday morning paid at time and a half
- Employee Car Scheme
- 25 days' holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub - discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you’ll be doing
As a Service Team Manager you will oversee the workshop team to ensure efficient day-to-day operations with full adherence to standard processes and franchise requirements, and responsibility for back‑of‑house performance. You will deliver against KPIs – including service targets, mystery shops, and customer feedback – while driving sales, generating income in line with budgets, and consistently exceeding customer expectations.
Key Responsibilities
- Efficiently manage resources with workshop controllers to deliver quality service on time.
- Ensure drivers operate to schedule and meet customer and workshop expectations.
- Effectively liaise with relevant departments across the business.
- Give customer focus priority throughout the service operation.
- Communicate and develop strong professional relationships with customers to deliver a high level of service.
- Ensure that the customer is fully informed of any changes to costs, including invoice explanation and advising on any future requirements.
- Deliver customer’s vehicle on time to a high standard.
- Manage the standard and quality of technical information.
- Ensure that the authorisation of warranty and goodwill meets the manufacturers recommendations.
- Meet with the service manager to review performance and suggest improvements.
- Build good relationships with manufacturers, professional bodies, suppliers and statutory representatives.
- Maintain effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database.
What we’re looking for
- Previous service experience within the Motor industry.
- Experience of a customer‑focused environment.
- Specialist/technical product knowledge.
- Admin and IT skills.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Service Team Manager (PC) - Mercedes-Benz of Taunton in Somerset employer: City West Country Ltd
At Mercedes-Benz of Taunton, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as a generous holiday allowance, an Employee Car Scheme, and access to exclusive discounts, we ensure our team members feel valued and motivated. Located in the vibrant town of Taunton, we foster a diverse and inclusive environment where every employee can thrive and contribute to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Manager (PC) - Mercedes-Benz of Taunton in Somerset
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor industry and let them know you're on the hunt for a Service Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for the motor industry during interviews. Share specific examples of how you've exceeded customer expectations in previous roles. This will help you stand out as a candidate who truly understands the importance of customer focus.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Team Manager (PC) - Mercedes-Benz of Taunton in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Team Manager role. Highlight your previous service experience in the motor industry and any customer-focused achievements that show you can deliver top-notch service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Don't forget to mention your admin and IT skills!
Showcase Your Communication Skills:As a Service Team Manager, strong communication is key. In your application, give examples of how you've built relationships with customers and colleagues. This will show us you can effectively liaise across departments.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at City West Country Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and the specific services offered by Mercedes-Benz. Familiarise yourself with their standards and processes, as well as any recent news or developments in the automotive sector.
✨Showcase Your Customer Focus
Prepare examples that highlight your experience in customer service. Think about times when you've gone above and beyond to meet customer expectations, as this role is all about delivering a high level of service and building strong relationships.
✨Demonstrate Leadership Skills
As a Service Team Manager, you'll need to manage a team effectively. Be ready to discuss your leadership style and provide examples of how you've successfully led teams in the past, particularly in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and the company. You might want to inquire about the team's current challenges or how success is measured in this position.
