Salary: Up to £35,310.00 per annum
Hours: Monday to Friday 08.30 - 17:30
Location: Taunton
This is an exciting opportunity to join City West Country Ltd as a Parts Advisor! We're looking for someone with a genuine passion for delivering exceptional customer service.
In this role, you'll work with both internal and external customers, providing expert support and advice. You'll also play a key part in growing parts sales, identifying new business opportunities, and actively promoting the company's products and services.
Who are City West Country?
City West Country are a privately owned, award-winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro and now in our brand-new dealership in Paignton. That's right, while others are streamlining their operations, we are growing, and we need the right Technicians to join us on this journey.
Owned by a father-and-son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM-online AM100 report, and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.
What can we offer you?
- Employee Car Scheme
- 25 days' holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub - discounts on big brands
- Employee Assistance Programme
- Comprehensive training and support
- Achievable bonus scheme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you'll be doing:
As a Parts Advisor, you'll play a key role in driving parts sales, delivering excellent customer service, and supporting smooth operations across the business. You'll build strong relationships with customers, promote company products, and ensure all transactions and stock processes are handled efficiently and accurately.
Key Responsibilities:
- Collect and safeguard all payments for cash invoices.
- Liaise effectively with relevant departments across the business.
- Maintain a strong customer focus throughout all parts operations.
- Build and sustain professional relationships to deliver outstanding service.
- Keep customers fully informed of any cost changes, invoice details, and future requirements.
- Handle customer complaints promptly and effectively, escalating unresolved issues to the Parts Supervisor/Manager.
- Accurately interpret manufacturer parts deliveries.
- Replenish stock in accordance with the company's warehouse location system.
What we are looking for:
- IT literacy, including familiarity with MS Office and web-based applications
- Strong communication and customer service skills, with the ability to build strong relationships with customers
- High attention to detail and accuracy
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
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Parts Advisor - Exeter employer: City West Country Ltd
City West Country Ltd is an exceptional employer located in Taunton, offering a dynamic work environment where teamwork and innovation thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, alongside a commitment to maintaining high technical and quality standards that ensure our team members take pride in their work. Join us to be part of a supportive culture that values excellence and delivers outstanding customer experiences.
