Service Manager (BYD)

Service Manager Location: Billacombe Road, Plymouth Hours: Monday to Friday, 08:00 – 18:00 (1-hour lunch) Salary: £32,000per annum, OTE £43,000 About Us City West Country Limited is a privately-owned business with over 30 years of experience in the motor industry. Alongside our renowned Mercedes-Benz and BYD dealerships, we are proud to operate Tangelo , our multi-brand franchise specialising in high-quality used vehicles. Joining City West Country means becoming part of a team that values expertise, encourages professional development, and supports long-term career progression. About the Role This is a dual role based at our brand-new BYD/Tangelo site in Plymouth, combining Service Team Manager responsibilities with elements of Workshop Controller duties. Initially, customer interaction will be limited but will increase as the business grows. Your primary focus will be running the workshop and dealing with customers. What We Offer 25 days holiday (plus bank holidays) Bonus scheme Scottish Widows salary sacrifice pension scheme Employee Assistance Programme Benefits Hub with 1,000s of deals on brands you love Life Assurance Enhanced sick pay Excellent training and support Career progression pathways Aspiring Managers programme Cycle to Work scheme Eye care vouchers Long Service awards Key Responsibilities Ensure ‘Fix First Visit’ success on every customer vehicle Monitor and manage workshop loading to maintain productivity Allocate work efficiently to technicians and monitor progress Maintain quality control and compliance across all workshop operations Adhere to Vehicle Health Check (VHC) processes and documentation Ensure timely delivery of customer vehicles to a high standard Manage and maintain high-quality technical information and standards Communicates and develops strong professional relationships with customers to deliver a high level of service What We’re Looking For Previous service experience within the motor industry Experience in a customer-focused environment Strong technical and product knowledge Excellent interpersonal and organisational skills Confident with admin and IT systems If you\’re passionate about the motor industry, enjoy a fast-paced environment, and thrive on delivering exceptional service, we’d love to hear from you. CORE BEHAVIOURS Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits Customer Service – Focuses on the needs of customers to improve service and sales Planning & Organising – Sets clear goals and targets for the team Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions Teamwork & Coaching – Ensures team work together to deliver results Motivation – Initiates actions with a ‘can do’, ‘will do’ approach for self and others Leadership – Communicates and engages with others effectively to deliver results #J-18808-Ljbffr