LCV Service Advisor

Experienced LCV Service Advisor – Mercedes Benz of Plymouth

Location : Mercedes-Benz of Plymouth Van AftersalesSalary : £29,500 per annum (OTE £36,800.00)Hours : Monday – Friday on alternating weekly shifts 07:30-16:00 and 09:30-18:00 (30 minute lunch break). Saturday shifts on a rota.

A little about usMercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.

As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.

About the RoleYou will work closely with our workshop ensuring work is organised and completed, while utilising the workshop to its maximum capacity, always maintaining our highest levels of customer service expected. The primary focus being upselling additional work and add ons

What can we offer you?

25 Days holiday (plus bank holidays)

Bonus scheme

Employee car scheme

Scottish Widows Salary sacrifice Pension Scheme available

Employee Assistance Programme

Benefits Hub with 1,000s of amazing deals on all brands employees love

Life Assurance

Enhanced Sick pay

Excellent training and support

Career progression

Aspiring Managers programme

Cycle to work scheme

Eye care vouchers

Long Service awards

Service Advisor Responsibilities:

Responsible for prioritising customer requirements throughout the service operation

Responsible for \’ front of house\’ customer technical/ vehicle enquiries, customer road tests

Responsible to ensure every opportunity is met to achieve customer \’Fix First Visit\’

Allocates the flow of work into the workshop, maximising available resources

Ensure adherence to company standards for quality control within the workshop – maintains a quality system

Adherence to VHC process & other compliance based documentation used daily.

Manages the standard and quality of technical information

Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations

What\’s required from you?

Previous service experience within the Motor industry

Experience of a customer focused environment

Specialist/ technical product knowledge

Good interpersonal and organisational skills

Admin and IT Skills

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Experience:

Motor Industry: 2 years (preferred)

Licence/Certification:

Driving Licence (preferred)

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