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- Tasks: Join us as a Service Advisor, ensuring top-notch customer service and maximising workshop efficiency.
- Company: BYD is a leading global car manufacturer, renowned for innovative electric vehicle technology.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and fantastic employee perks like eye care vouchers.
- Why this job: Be part of a dynamic team driving sales in the exciting world of electric vehicles.
- Qualifications: Previous service/sales experience is desirable; transferable skills from other sectors are welcome.
- Other info: Career progression opportunities and excellent training provided to help you grow.
The predicted salary is between 29500 - 35500 £ per year.
Location: BYD of Exeter
Salary: £29,500 per annum OTE £35,500
Hours: Monday to Friday 0800 - 1800 with 1hr for lunch, plus Saturday mornings 0800 - 1300 on a Rota basis.
You may have heard but BYD Exeter have moved to bigger premises here in Marsh Barton, Exeter and we need a Service Advisor to join our expanding team!
A little about BYD... BYD (Build Your Dreams), produced more cars globally than any other vehicle manufacturer in 2022 and are currently No.1 in the world for new energy vehicle sales. They have ground breaking "blade battery" technology which means each battery can achieve improved range, over traditional lithium batteries. This is an exciting opportunity to join the BYD team, the successful candidate will play a key role in driving sales and providing excellent customer service.
About the Role
As Service Advisor you will work closely with our workshop ensuring work is organised and completed, while utilising the workshop to its maximum capacity, always maintaining our highest levels of customer service expected. The primary focus being upselling additional work and add ons.
What can we offer you?
- 25 Days holiday (plus bank holidays)
- Bonus scheme
- Car Benefit Scheme via NELS
- Scottish Widows Salary sacrifice Pension Scheme available
- Employee Assistance Programme
- Benefits Hub with 1,000s of amazing deals on all brands employees love
- Life Assurance
- Enhanced Sick pay
- Excellent training and support
- Career progression
- Aspiring Managers programme
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
Service Advisor Responsibilities:
- Responsible for prioritising customer requirements throughout the service operation
- To ensure every opportunity is met to achieve customer ‘Fix First Visit’
- Primary focus being upselling additional work and add ons
- Monitors workshop loading, ensuring continuity to maximise productivity
- Allocates the flow of work into the workshop, maximising available resources
- Manages the standard and quality of technical information
- Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
What’s required from you?
- Previous service/sales experience within the Motor industry (Desirable)
- Proven sales track record, transferable skills from other sectors will be considered
- Experience of a customer focused environment
- Specialist/technical product knowledge
- Admin and IT Skills
City West Country Core Behaviours:
- Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
- Customer Service – Focuses on the needs of customers to improve service and sales
- Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
- Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
- Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
- Motivation– Demonstrates a positive attitude and takes responsibility for their own actions
BYD Service Advisor employer: City West Country Group
Contact Detail:
City West Country Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BYD Service Advisor
✨Tip Number 1
Familiarise yourself with BYD's products and services, especially their innovative blade battery technology. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the company and its offerings.
✨Tip Number 2
Highlight any previous experience in customer service or sales, particularly in the automotive industry. Be ready to discuss specific examples of how you've successfully upsold products or services in past roles.
✨Tip Number 3
Prepare to showcase your organisational skills during the interview. Think of instances where you've effectively managed workloads or prioritised tasks to meet deadlines, as this is crucial for the Service Advisor role.
✨Tip Number 4
Demonstrate your teamwork abilities by sharing experiences where you've collaborated with others to achieve a common goal. This will resonate well with BYD's emphasis on building rapport and establishing relationships within the team.
We think you need these skills to ace BYD Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Advisor position at BYD. Tailor your application to highlight relevant experience and skills that align with their needs.
Highlight Relevant Experience: Emphasise any previous service or sales experience you have within the motor industry. If you have transferable skills from other sectors, make sure to mention them and explain how they relate to the role.
Showcase Customer Service Skills: Since customer service is a key focus for BYD, include examples in your application that demonstrate your ability to meet customer needs and improve service. Use specific instances where you successfully resolved customer issues or upsold products.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working for BYD. Mention their innovative technology and how you can contribute to their success as a Service Advisor.
How to prepare for a job interview at City West Country Group
✨Research BYD and Its Products
Before the interview, make sure to familiarise yourself with BYD's history, values, and their innovative products, especially the blade battery technology. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Highlight Your Customer Service Skills
As a Service Advisor, excellent customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or upsold services. This will show your ability to meet customer needs effectively.
✨Demonstrate Sales Acumen
Since the role focuses on driving sales, be ready to discuss your previous sales experiences. Share specific instances where you identified opportunities to upsell or cross-sell, and how those efforts benefited your previous employers.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the team dynamics, training opportunities, or how success is measured in the Service Advisor position. This not only helps you gauge if it's the right fit but also leaves a positive impression.