At a Glance
- Tasks: Be the friendly voice for customers, handling calls and ensuring great service.
- Company: Join City West Country, an award-winning automotive group with strong family values.
- Benefits: Enjoy 25 days holiday, employee discounts, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 27097 - 27097 £ per year.
Salary: £27,097.72 per annum
Location: Exeter
Hours: 41 hours per week, Monday to Friday, office based with shifts scheduled between 08:00 and 18:00. This role also includes additional Saturday working in the office, 08:30–17:00, and Sunday working from home, 10:00–16:00 on a rota basis.
This is an exciting opportunity to join City West Country Ltd in our Exeter dealership! We are looking for a Telephone Host to deliver an outstanding customer experience as the first point of contact for inbound switchboard calls, handling enquiries efficiently and courteously. The role also supports customer satisfaction by completing outbound CSI calls, recording and escalating complaints promptly, and providing administrative support across departments.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What You’ll Be Doing
As a Telephone Host you will provide outstanding customer experience through being first contact for inbound general switchboard.
Key Responsibilities:
- Rotating inbound and outbound call rota
- Monitor and record inbound call activity accurately via Host Module
- Promote CWC exacting service standards in all customer contact
- Effective outbound calling to ascertain customer experience after their service and sales visit
- Educate customer on MBUK questionnaire to support ‘recommendation’
- Qualify customer needs and personally establishes contact between customers and site/team member
- Ensures messages are communicated to the necessary department in a timely manner
- Capture customer complaints where relevant and pass to site within 24hrs of call
- Provides administrative support to all departments where appropriate or requested.
What We’re Looking For:
- Customer service experience essential
- Good telephone and interpersonal skills
- Dynamic and driven self-starter
- Proven ability to work to deadlines and targets
- Flexible and professional
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Telephone Host - Exeter employer: City West Country
City West Country Ltd is an exceptional employer, offering a vibrant work culture that prioritises family values and employee satisfaction. With a range of benefits including an Employee Car Scheme, generous holiday allowance, and opportunities for professional growth, employees are supported in both their personal and career development. Located in Exeter, this award-winning automotive group fosters a dynamic environment where your contributions are recognised and celebrated, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Host - Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City West Country. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City West Country before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Host - Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City West Country:Your cover letter is your chance to shine! Tell us why you want to work at City West Country specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City West Country!
How to prepare for a job interview at City West Country
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
