At a Glance
- Tasks: Lead a team to provide top-notch support for students at City St George's.
- Company: Join a leading university dedicated to student success and professional excellence.
- Benefits: Enjoy a competitive salary, pension scheme, and extensive training opportunities.
- Other info: Be part of a diverse community committed to equality and inclusion.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in customer service and team supervision is essential.
The predicted salary is between 43482 - 43482 £ per year.
City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions. Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
Background: The Student Support Hub is the first point of contact for students seeking advice, guidance and support across a range of university services. The Senior Student Support Hub Adviser plays a key role in leading frontline service delivery, supervising a team of advisers, and ensuring a high-quality, responsive student experience. Working within Student Support, Student Experience Directorate, the postholder will help drive operational excellence, continuous improvement and customer service standards across the Hub.
Responsibilities:
- Lead and supervise a team of Student Support Hub Advisers, ensuring the effective day-to-day operation of the Student Support Hub.
- Coordinate staffing rotas, workload allocation and service coverage across enquiry channels, including in-person, telephone, email and online services.
- Support service improvement initiatives, maintain high customer service standards, develop effective stakeholder relationships, and contribute to projects that enhance the student experience and operational effectiveness of the service.
Person Specification: We are seeking an experienced customer-focused professional with experience supervising teams within a student-facing or customer service environment. The successful candidate will possess excellent organisational, communication and problem-solving skills, together with a strong understanding of student support and the higher education sector. They will demonstrate the ability to manage competing priorities, build effective relationships, and lead colleagues to deliver an outstanding student experience.
Additional Information:
- Closing date for applications: 20th September 2026 at 11:59pm
- Interviews are scheduled to take place on W/C 28th September / 5th October at Clerkenwell Campus
- The selection process will involve an interview.
- City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
Senior Student Support Hub Adviser (Redeployee Applicants Only) in London employer: City, University of London
City St George's, University of London is an exceptional employer that prioritises the professional growth and development of its staff within a vibrant academic community. Located in Tooting, London, the university offers a competitive salary, comprehensive benefits, and a strong commitment to equality, diversity, and inclusion, making it an ideal place for passionate educators to thrive and make a meaningful impact in primary care education.
Contact Details:
City, University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Student Support Hub Adviser (Redeployee Applicants Only) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City, University of London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City, University of London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Student Support Hub Adviser (Redeployee Applicants Only) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City, University of London:Your cover letter is your chance to shine! Tell us why you want to work at City, University of London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City, University of London!
How to prepare for a job interview at City, University of London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
