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- Tasks: Supervise CitySport operations and staff while delivering fitness programmes and ensuring customer satisfaction.
- Company: CitySport, a vibrant hub for health and fitness at the University.
- Benefits: Gain hands-on experience in fitness management and enhance your leadership skills.
- Why this job: Make a positive impact on the community's health and wellbeing while developing your career.
- Qualifications: NVQ Level 2 in Fitness Instruction and First Aid certification required.
- Other info: Dynamic environment with opportunities for personal growth and networking.
The predicted salary is between 24000 - 36000 £ per year.
CitySport provides health and fitness, physical activity, and sport opportunities to City St George's students and staff as well as the local community. Our programmes help everyone to Be Active, Be social, or Be competitive.
The post holder will supervise CitySport (the University sports facility) and all operational staff when scheduled as Duty Manager. They will assist Management in delivering coaching and exercise instruction, sports and wellbeing programmes, sports fixtures, events, facilities operation, service planning and customer relations. This role will require a good working knowledge of sport, sport set-ups, and leading health and fitness practices. The post holder is also responsible for overseeing S&C, group exercise, and fitness courses/projects, as well as support on fitness related administration.
Responsibilities- Manage the day-to-day operations and all staff of CitySport whilst acting as Duty Manager.
- Design, coordinate, and deliver bespoke fitness/S&C programmes.
- Co-ordinate all operational staff as the Duty Manager, deal with customer complaints and be responsible for the operational health and safety of students, staff and public.
- Perform regular building, process and operation checks throughout a shift to ensure optimal customer satisfaction, whilst maintaining a safe, clean and well-maintained environment.
- Maintain logs and records of all incidents that occur during the Duty Manager shift and ensure that the information is escalated appropriately.
- Assist the Health and Fitness Manager with logging and monitoring all fitness specific maintenance issues as well as facility issues, providing follow up reports to the wider team.
- Undertake any other duties that may be required by Sport and Leisure leadership staff.
- Provide extra support for front of house duties, delegating and delivering site tours and promoting sales.
A recognised industry qualification in Fitness Instruction to a minimum of NVQ Level 2 and have current membership of REPs. Possess an in date First Aid at Work and have an excellent working knowledge of managing fitness courses, group exercise classes, and fitness sessions. An understanding of health, fitness and wellbeing trends within a leisure facility is essential.
Duty Manager (Fitness) in London employer: City, University of London
Contact Detail:
City, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (Fitness) in London
✨Tip Number 1
Get to know the facility! Before your interview, take a tour of CitySport if you can. Familiarising yourself with the space and its operations will help you speak confidently about how you can contribute as Duty Manager.
✨Tip Number 2
Show off your passion for fitness! When chatting with the hiring team, share your personal fitness journey or any innovative ideas you have for programmes. This will demonstrate your commitment to promoting health and wellbeing.
✨Tip Number 3
Be ready to tackle customer service scenarios. Think of examples where you've handled complaints or improved customer satisfaction in previous roles. This will show that you're prepared to manage the operational side of things effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Duty Manager (Fitness) in London
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let your enthusiasm for health and fitness shine through. We want to see how your passion aligns with our mission at CitySport to help everyone Be Active, Be Social, or Be Competitive.
Tailor Your Experience: Make sure to highlight your relevant experience in fitness instruction and management. We’re looking for someone who can coordinate and deliver bespoke fitness programmes, so share specific examples of your past roles that demonstrate this.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and qualifications are easy to spot. This will help us quickly see why you’d be a great fit for the Duty Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at City, University of London
✨Know Your Stuff
Make sure you brush up on your knowledge of fitness and health trends. Be ready to discuss how you would design and deliver bespoke fitness programmes, as well as your experience with group exercise classes. This shows you're not just qualified, but passionate about the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be overseeing staff and operations. Prepare examples of how you've successfully managed teams or dealt with customer complaints in the past. Highlighting your leadership style will demonstrate that you can handle the responsibilities of the role.
✨Safety First
Familiarise yourself with health and safety protocols relevant to fitness facilities. Be prepared to discuss how you would ensure a safe environment for both staff and customers. This is crucial for the role, so showing your awareness will set you apart.
✨Engage with the Community
CitySport focuses on community engagement, so think about how you can promote social activities and events. Bring ideas to the table on how to enhance customer relations and encourage participation in fitness programmes. This shows you're proactive and community-minded.
