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- Tasks: Provide front-line support to students and deliver excellent customer service.
- Company: City St George’s, University of London, committed to equality and inclusion.
- Benefits: Sector-leading salary, pension scheme, and comprehensive training opportunities.
- Other info: Join a supportive community that values diversity and personal growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in student services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
The role holder is responsible for providing a front‑line in‑person adviser role to the university’s students attending the Student Support Hub by delivering excellent customer service. Providing an approachable, clarifying and supportive student environment. Using their experience, training, and initiative to understand problems and propose solutions using clear guidance with minimal supervision. Actively developing and expanding knowledge base to answer student queries at first contact wherever possible.
Qualifications and Experience
The successful candidate will have strong experience delivering student‑centered services within Higher Education, including supporting individuals in distress. They will demonstrate excellent organisational and time‑management skills and remain calm under pressure. Proficiency with CRM or live‑chat systems and strong Microsoft Office skills are essential. The role requires clear and confident communication, both written and verbal, and the ability to build effective working relationships across the University. Candidates must also handle sensitive information responsibly in line with GDPR and compliance standards.
Benefits
City St George’s offers a sector‑leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
Equality, Diversity and Inclusion
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
Student Support Services employer: City St George’s, University of London
Contact Detail:
City St George’s, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Services
✨Tip Number 1
Get to know the university's culture and values. When you walk into that interview, show us how your vibe aligns with what we stand for. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! We want to see you shine in both verbal and written forms. Try role-playing common interview questions with a mate to boost your confidence.
✨Tip Number 3
Be ready to share real-life examples of how you've supported students in the past. We love hearing about your experiences, especially when it comes to handling sensitive situations with care.
✨Tip Number 4
Don’t forget to check out our website for any last-minute updates or tips on the application process. We’re here to help you every step of the way, so make sure you’re fully prepared!
We think you need these skills to ace Student Support Services
Some tips for your application 🫡
Show Your Passion for Student Support: When writing your application, let your enthusiasm for helping students shine through. Share specific examples of how you've provided support in the past and how you can bring that experience to our Student Support Hub.
Be Clear and Concise: We love a well-structured application! Make sure your writing is clear and to the point. Use bullet points where necessary to highlight your skills and experiences, especially those related to customer service and problem-solving.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. Highlight your experience with CRM systems and your ability to handle sensitive information, as these are key to the role.
Proofread Before You Submit: Before hitting that submit button, give your application a thorough proofread. Spelling and grammar mistakes can distract from your message, so take a moment to ensure everything is polished and professional. And remember, apply through our website!
How to prepare for a job interview at City St George’s, University of London
✨Know Your Stuff
Make sure you brush up on your knowledge of student support services and the specific challenges students face. Familiarise yourself with common queries and how to address them effectively, as this will show your commitment to providing excellent customer service.
✨Showcase Your Experience
Prepare examples from your past roles where you've successfully supported students or handled sensitive situations. This will demonstrate your ability to remain calm under pressure and your experience in delivering student-centred services.
✨Practice Clear Communication
Since clear communication is key, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering potential questions.
✨Understand GDPR and Compliance
Familiarise yourself with GDPR and compliance standards relevant to handling sensitive information. Being able to discuss how you would manage confidential data responsibly will show that you take these responsibilities seriously.