Student Support Hub Adviser ×2

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.

Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions. Our research is engaged, at the frontier of practice and has a positive impact on the world around us. The brand-new Student Support Hub is an exciting opportunity to better support the needs of our students and staff and has been designed to create a vibrant university community.

How we support students and how they gain access to information is critical to this. The Hub is a clear, physical demonstration of how City is putting students at the heart of everything the university does by creating a well-designed, interactive and modern space. By providing ease of access to support services and receiving prompt and personalized support, this will enable our students to thrive during their time at City.

The role holder is responsible for providing a front‑line in-person adviser role to the university's students attending the Student Support Hub by delivering excellent customer service. Providing an approachable, clarifying and supportive student environment. Using their experience, training, and initiative to understand problems and propose solutions using clear guidance with minimal supervision. Actively developing and expanding knowledge base to answer student queries at first contact wherever possible.

The successful candidate will have strong experience delivering student-centered services within Higher Education, including supporting individuals in distress. They will demonstrate excellent organizational and time-management skills and remain calm under pressure. Proficiency with CRM or live-chat systems and strong Microsoft Office skills are essential. The role requires clear and confident communication, both written and verbal, and the ability to build effective working relationships across the University. Candidates must also handle sensitive information responsibly in line with GDPR and compliance standards.

Closing date for applications: 24 May 2026 at 11:59pm. The selection process will involve an interview. Further details will be confirmed at the interview stage.

City St George's offers a sector‑leading salary, pension scheme and benefits including a comprehensive package of staff training and development. City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio‑economic background. City St George's operates a guaranteed interview scheme for disabled applicants.