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- Tasks: Provide exceptional support to students and develop a knowledge base for queries.
- Company: City St George's, University of London, dedicated to student success.
- Benefits: Sector-leading salary, extensive training, and supportive work environment.
- Other info: Join a dynamic team focused on student support and growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong customer service skills and proficiency in CRM systems and Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
City St George's, University of London is seeking a front-line adviser to provide exceptional support to students at the Student Support Hub. The successful candidate will demonstrate strong customer service skills, calmness under pressure, and proficiency in CRM systems and Microsoft Office.
This role includes developing a knowledge base for answering queries and building effective working relationships.
A sector-leading salary and benefits, including extensive training, are offered.
Student Support Advisor - Front-Line Guidance employer: City St George’s, University of London
Contact Detail:
City St George’s, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Advisor - Front-Line Guidance
✨Tip Number 1
Network like a pro! Reach out to current or former Student Support Advisors on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the role. This will help you stay calm under pressure and show your potential employer that you're ready for anything.
✨Tip Number 3
Familiarise yourself with CRM systems and Microsoft Office. Brush up on these tools before your interview, so you can confidently discuss how you would use them to support students effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Student Support Advisor - Front-Line Guidance
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tough situations and provided support to others, especially in a front-line role like this one.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Student Support Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate their relevant skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at City St George’s, University of London
✨Know Your Stuff
Familiarise yourself with the role of a Student Support Advisor and the specific needs of students at City St George's. Research common queries students might have and think about how you would address them. This will show your commitment and understanding of the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you handled difficult situations calmly and effectively. This will demonstrate your ability to thrive under pressure, which is crucial for this role.
✨Get Comfortable with Tech
Brush up on your CRM systems knowledge and Microsoft Office skills. If you can, practice using these tools before the interview. Being able to confidently discuss your proficiency in these areas will give you an edge and show that you're ready to hit the ground running.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask thoughtful questions about their experiences and the team culture. This not only shows your interest in the role but also highlights your ability to build effective working relationships, which is key for a Student Support Advisor.