Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.
City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
Background
The Student Support Hub is the first point of contact for students seeking advice, guidance and support across a range of university services. The Senior Student Support Hub Adviser plays a key role in leading frontline service delivery, supervising a team of advisers, and ensuring a high-quality, responsive student experience. Working within Student Support, Student Experience Directorate, the postholder will help drive operational excellence, continuous improvement and customer service standards across the Hub.
Responsibilities
Lead and supervise a team of Student Support Hub Advisers, ensuring the effective day-to-day operation of the Student Support Hub. Coordinate staffing rotas, workload allocation and service coverage across enquiry channels, including in-person, telephone, email and online services. Support service improvement initiatives, maintain high customer service standards, develop effective stakeholder relationships, and contribute to projects that enhance the student experience and operational effectiveness of the service.
Person Specification
We are seeking an experienced customer-focused professional with experience supervising teams within a student-facing or customer service environment. The successful candidate will possess excellent organisational, communication and problem-solving skills, together with a strong understanding of student support and the higher education sector. They will demonstrate the ability to manage competing priorities, build effective relationships, and lead colleagues to deliver an outstanding student experience.
Additional Information
Closing date for applications: 20th September 2026 at 11:59pm
Interviews are scheduled to take place on W/C 28th September / 5th October at Clerkenwell Campus
The selection process will involve an interview.
City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
The University of business, practice and the professions
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Senior Student Support Hub Adviser (Redeployee Applicants Only) employer: City St George's, University of London
City St George’s, University of London is an exceptional employer that prioritises the growth and well-being of its staff while fostering a collaborative and inclusive work culture. With a commitment to impactful research and a sector-leading salary alongside comprehensive training and development opportunities, employees are empowered to make meaningful contributions in their fields. Located in one of the largest higher education institutions in London, the university offers a vibrant environment where diverse perspectives are valued, ensuring that every team member can thrive both personally and professionally.
Contact Details:
City St George's, University of London Recruitment Team
