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- Tasks: Lead digital transformation initiatives and engage with staff, students, and partners.
- Company: City St George's, University of London - a hub for diverse disciplines and innovation.
- Benefits: Competitive salary, pension scheme, and comprehensive training and development opportunities.
- Other info: Join a diverse community committed to equality and continuous improvement.
- Why this job: Shape the future of education with impactful digital change and inclusive practices.
- Qualifications: Postgraduate degree, change management experience, and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Please note: This role is open to all talent pools. City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions. Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
Background: City St George's, University of London has created the Digital Innovation and Transformation Office (DiTO) to accelerate scholarly, inclusive digital change across education and research. Reporting to the Director of Digital Transformation, the Head of Change and Communications will own the flagship Digital Transformation Dialogues programme, leading engagement that enables staff, students and partners to adopt AI-enabled, digital-first practices and realise measurable benefits across teaching, research and operations.
Responsibilities:
- Shape and refine the change management and communications strategy for all DiTO initiatives.
- Own and deliver the quarterly Digital Transformation Dialogues roadmap, events and content pipeline.
- Coach senior sponsors, coordinate multi-channel campaigns and manage crisis communications.
- Measure readiness, adoption and benefits; report insights and embed continuous improvement.
- Line-manage staff and nurture communities of practice that sustain an inclusive digital-first culture.
Person Specification:
Essential: Postgraduate degree or equivalent; change‑management and multi‑channel communications; proven leadership of digital‑transformation programmes across complex institutions; exceptional storytelling and stakeholder‑influencing skills; strategic vision, coaching and negotiation acumen; proficiency in adoption analytics; commitment to equality, diversity and inclusion.
Desirable: Accredited change‑management qualification, advanced knowledge of UK HE policy and quality frameworks, and experience curating high‑impact engagement events.
Additional Information: City St George's offers a sector‑leading salary, pension scheme and benefits including a comprehensive package of staff training and development. City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George's operates a guaranteed interview scheme for disabled applicants.
Head of Change and Communications (FTC Or Secondment) employer: City St George’s, University of London
Contact Detail:
City St George’s, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Change and Communications (FTC Or Secondment)
✨Tip Number 1
Network like a pro! Reach out to current employees at City St George's through LinkedIn or alumni groups. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Digital Innovation and Transformation Office (DiTO). Understanding their goals will help us tailor our answers and show we're genuinely interested in the role.
✨Tip Number 3
Practice storytelling! We need to showcase our experience in change management and digital transformation. Use the STAR method (Situation, Task, Action, Result) to structure our responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep track of our application status easily.
We think you need these skills to ace Head of Change and Communications (FTC Or Secondment)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Head of Change and Communications. Highlight your experience in change management and digital transformation, and don’t forget to showcase those storytelling skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how you meet the essential criteria and share your vision for the role. Remember, we want to see your personality come through!
Showcase Your Leadership Experience: Since this role involves leading initiatives, be sure to highlight any previous leadership roles or projects you've managed. We love seeing how you've influenced change in complex environments!
Apply Through Our Website: For a smooth application process, make sure to apply through our website. It’s the best way for us to receive your application and keep everything organised. We can’t wait to hear from you!
How to prepare for a job interview at City St George’s, University of London
✨Know Your Change Management Strategies
Familiarise yourself with various change management frameworks and strategies. Be ready to discuss how you would shape and refine the change management and communications strategy for DiTO initiatives, showcasing your understanding of digital transformation.
✨Master the Art of Storytelling
Since exceptional storytelling is key for this role, prepare examples of how you've influenced stakeholders in the past. Think about specific situations where your communication skills made a measurable impact on a project or initiative.
✨Showcase Your Leadership Experience
Be prepared to discuss your leadership style and provide examples of how you've successfully led digital transformation programmes. Highlight your ability to coach senior sponsors and manage teams effectively, as this will be crucial for the role.
✨Prepare for the Presentation
Since the selection process includes a presentation, practice delivering your ideas clearly and confidently. Tailor your content to demonstrate your strategic vision and how you would engage staff, students, and partners in adopting AI-enabled practices.