User Services Manager (Redeployee Applicants Only)

Please note: This vacancy is open to internal applicants only. Please use your @citystgeorges.ac.uk email address when applying.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions. Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background: City St George’s library service provides support to students, staff and the wider University community across four library locations, augmented by online resources and user support delivered both online and at our library help desks. The Library Service has been awarded Customer Service Excellence accreditation. We are seeking to recruit a User Services Manager to lead on the delivery of library operations and services at the St George’s library (Tooting campus) to ensure a high quality customer experience. To develop services and spaces in collaboration with senior User Services colleagues across the library service. To give operational leadership to staff providing user services at the St George’s Library, supporting their training and development.

Responsibilities: The User Services Manager gives operational leadership to staff and oversees the direction and development of library spaces and services at the Tooting campus, working in collaboration with senior User Services colleagues across the service. Responsible for managing the User Services team at St George’s Library and delivering a responsive and supportive service to students and the wider library user community. The role also involves contributing at a strategic level to the wider User Services function within the library service, working with other senior colleagues to identify and implement service improvements and taking a leading role on operational and project groups.

Person Specification:

• Excellent communication and customer service skills - interacting with library users, delivering training and communicating to library staff and stakeholders
• Customer focused approach to problem solving, service development and improvement
• Significant experience of staff and service management
• Strong IT skills and ability to develop expertise in new technologies
• Experience of successful project management

Additional Information: This role is 100% campus based at the Tooting campus. Closing date for applications: 14th June 2026 at 11:59pm. City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.