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- Tasks: Support students in a modern, interactive hub and provide excellent customer service.
- Company: City St George’s, University of London, dedicated to student success and support.
- Benefits: Competitive salary, pension scheme, and comprehensive training and development opportunities.
- Other info: Join a diverse community committed to equality and inclusion.
- Why this job: Make a real difference in students' lives while working in a vibrant environment.
- Qualifications: Experience in student support, strong communication skills, and ability to handle sensitive information.
The predicted salary is between 30000 - 40000 £ per year.
City St George’s, University of London is a leading institution committed to supporting students across a wide range of disciplines. The brand-new Student Support Hub is an exciting opportunity to better support the needs of our students and staff. The Hub is a clear, physical demonstration of how the university places students at the heart of everything we do by creating a well‑designed, interactive and modern space. By providing ease of access to support services and receiving prompt and personalised support, this will enable our students to thrive during their time at City.
Role responsibilities:
- Provide front‑line, in‑person adviser support to students attending the Student Support Hub.
- Deliver excellent customer service and create an approachable, clarifying and supportive student environment.
- Use experience, training and initiative to understand problems and propose solutions with clear guidance and minimal supervision.
- Actively develop and expand knowledge base to answer student queries at first contact wherever possible.
Candidate qualifications:
- Strong experience delivering student‑centred services within higher education, including supporting individuals in distress.
- Excellent organisational and time‑management skills and the ability to remain calm under pressure.
- Proficiency with CRM or live‑chat systems and strong Microsoft Office skills.
- Clear and confident communication skills, both written and verbal, and the ability to build effective working relationships across the university.
- Responsibility for handling sensitive information in line with GDPR and compliance standards.
Benefits: City St George’s offers a sector‑leading salary, pension scheme and benefits, including a comprehensive package of staff training and development.
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio‑economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
Student Support Hub Adviser ×5 (Redeployee Applicants Only) employer: City St George's Students' Union
Contact Detail:
City St George's Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Hub Adviser ×5 (Redeployee Applicants Only)
✨Tip Number 1
Get to know the university's values and mission. When you walk into that interview, show us how your passion for student support aligns with what we stand for. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a distressed student. We want to see how you handle those situations with empathy and clarity.
✨Tip Number 3
Be ready to showcase your organisational skills. We love candidates who can juggle multiple tasks while keeping a calm head. Share examples from your past experiences where you’ve done just that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team at City St George’s.
We think you need these skills to ace Student Support Hub Adviser ×5 (Redeployee Applicants Only)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. We want to see how you can bring your unique skills to the Student Support Hub, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since clear communication is key in this role, ensure your written application reflects that. Use concise language and structure your thoughts well. We’re looking for clarity and confidence, so let your personality shine through!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in the past. We love seeing initiative, so if you've found creative solutions to support students or improve services, make sure to include those stories!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at City St George's Students' Union
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Support Hub Adviser. Familiarise yourself with the services offered at the hub and think about how you can contribute to creating a supportive environment for students.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully supported individuals in distress. Highlight your ability to remain calm under pressure and how you’ve resolved issues effectively.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. You might be asked to explain how you would handle specific student queries, so think about how you can convey information in a friendly and approachable manner.
✨Be Ready to Discuss GDPR and Compliance
As you'll be handling sensitive information, brush up on your knowledge of GDPR and compliance standards. Be prepared to discuss how you would ensure confidentiality and data protection in your role.