Overview
This role is only open to internal Redeployee applicants at City St George's. The Payroll and Pensions Administrator is a pivotal role within the University’s Payroll and Pensions Team, forming part of the wider Finance Directorate. The function is responsible for the accurate, timely and compliant delivery of payroll and pensions services across the institution. Operating within a complex and highly regulated environment, the team provides specialist expertise to support the University’s obligations while upholding the highest standards of governance, accuracy, and customer service. The role contributes directly to maintaining the integrity of payroll operations and strengthening relationships with key institutional and external stakeholders.
Responsibilities
- Provide a hands‑on payroll and pensions service, supporting all aspects of administration, payments, statutory returns, and reporting. Ensure accurate and timely processing of payroll inputs, including new starter information, P45s, student loans, and court orders. Manage leaver processes, ensuring P45s are issued prior to RTI submissions to HMRC.
- Support pension administration by completing leaver documentation and fulfilling auto‑enrolment duties. Assist in the preparation and submission of payroll journals and support the reconciliation of payroll control accounts within the general ledger.
- Respond to payroll queries from staff via email, telephone and in person, ensuring a professional and timely service. Liaise with colleagues across Finance, HR, Schools, and Departments on payroll and pension matters, escalating complex queries to the Line Manager when necessary.
- Contribute to delivering a high‑quality customer service experience across the payroll function and work collaboratively with colleagues across Finance and HR to support a seamless employee experience.
- Provide support for ad‑hoc projects and administrative activities as required.
Person Specification
- Organised, proactive and detail‑oriented with a strong commitment to accuracy. Experience in payroll and/or pensions administration and strong numerical and data‑handling skills. Excellent organisational abilities and capacity to meet deadlines.
- A customer‑focused approach, supported by strong communication skills and the ability to work both independently and as part of a team.
Benefits
City St George’s offers a sector‑leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
EEO Statement
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio‑economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
Payroll and Pensions Administrator (Redeployee Applications Only) employer: City St George's Students' Union
City St George’s is an exceptional employer, offering a supportive and inclusive work environment that prioritises professional development and innovation in medical education. As a Teaching Fellow in Surgical Simulation, you will benefit from a sector-leading salary and comprehensive training packages, while contributing to the growth of future medical professionals in a vibrant academic community located in Tooting. The commitment to equality, diversity, and inclusion ensures that all staff feel valued and empowered to thrive in their roles.
Contact Details:
City St George's Students' Union Recruitment Team
