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- Tasks: Provide in-person support to students and create a welcoming environment.
- Company: City St George’s, University of London, dedicated to student success.
- Benefits: Competitive salary, pension scheme, and comprehensive training opportunities.
- Other info: Join a diverse community committed to equality and inclusion.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in student services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
City St George’s, University of London is a leading institution committed to supporting students across a wide range of disciplines. The brand-new Student Support Hub is an exciting opportunity to better support the needs of our students and staff. The Hub is a clear, physical demonstration of how the university places students at the heart of everything we do by creating a well‑designed, interactive and modern space. By providing ease of access to support services and receiving prompt and personalised support, this will enable our students to thrive during their time at City.
Role responsibilities:
- Provide front‑line, in‑person adviser support to students attending the Student Support Hub.
- Deliver excellent customer service and create an approachable, clarifying and supportive student environment.
- Use experience, training and initiative to understand problems and propose solutions with clear guidance and minimal supervision.
- Actively develop and expand knowledge base to answer student queries at first contact wherever possible.
Candidate qualifications:
- Strong experience delivering student‑centred services within higher education, including supporting individuals in distress.
- Excellent organisational and time‑management skills and the ability to remain calm under pressure.
- Proficiency with CRM or live‑chat systems and strong Microsoft Office skills.
- Clear and confident communication skills, both written and verbal, and the ability to build effective working relationships across the university.
- Responsibility for handling sensitive information in line with GDPR and compliance standards.
Benefits: City St George’s offers a sector‑leading salary, pension scheme and benefits, including a comprehensive package of staff training and development.
Closing date for applications: 24 May 2026 at 11:59pm
City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio‑economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
Student Support Hub Adviser ×5 (Redeployee Applicants Only) in London employer: City St George's Students' Union
Contact Detail:
City St George's Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Hub Adviser ×5 (Redeployee Applicants Only) in London
✨Tip Number 1
Get to know the university's values and mission. When you walk into that interview, show us how your passion for student support aligns with what City St George’s stands for. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a distressed student. We want to see how you handle those situations with empathy and clarity, so role-play with a friend or in front of the mirror.
✨Tip Number 3
Brush up on your tech skills! Familiarise yourself with CRM systems and Microsoft Office. Being comfortable with these tools will not only boost your confidence but also show us you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to ask questions during your interview! This shows us you’re genuinely interested in the role and the Student Support Hub. Plus, it’s a great way to find out if this is the right fit for you too!
We think you need these skills to ace Student Support Hub Adviser ×5 (Redeployee Applicants Only) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of a Student Support Hub Adviser. We want to see how you can bring your unique skills to support our students effectively.
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, share specific examples from your past experiences where you've gone above and beyond to help someone. We love hearing about those moments!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at City St George's Students' Union
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Support Hub Adviser. Familiarise yourself with the services offered at the hub and think about how you can contribute to creating a supportive environment for students.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully supported individuals in distress. Highlight your ability to remain calm under pressure and how you’ve resolved issues effectively.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. You might be asked to explain how you would handle sensitive information or communicate with students from diverse backgrounds, so be ready to showcase your verbal and written communication skills.
✨Familiarise Yourself with GDPR and Compliance Standards
Understanding how to handle sensitive information is crucial for this role. Brush up on GDPR regulations and be prepared to discuss how you would ensure compliance while providing support to students.