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- Tasks: Lead digital transformation initiatives and engage with staff, students, and partners.
- Company: City St George’s, University of London, a leader in digital innovation.
- Benefits: Competitive salary, pension scheme, and comprehensive training opportunities.
- Other info: Join a diverse community committed to equality and inclusion.
- Why this job: Shape the future of education through impactful digital change and communication.
- Qualifications: Postgraduate degree, change management expertise, and strong leadership skills.
The predicted salary is between 60000 - 75000 ÂŁ per year.
Please note: This role is open to all talent pools. Redeployee applicants at City St George’s, please email your CV and cover letter with the job title and reference number, demonstrating how you meet the essential criteria outlined in the person specification.
Background
City St George’s, University of London has created the Digital Innovation and Transformation Office (DiTO) to accelerate scholarly, inclusive digital change across education and research. Reporting to the Director of Digital Transformation, the Head of Change and Communications will own the flagship Digital Transformation Dialogues programme, leading engagement that enables staff, students and partners to adopt AI‑enabled, digital‑first practices and realise measurable benefits across teaching, research and operations.
Responsibilities
- Shape and refine the change management and communications strategy for all DiTO initiatives.
- Own and deliver the quarterly Digital Transformation Dialogues roadmap, events and content pipeline.
- Coach senior sponsors, coordinate multi‑channel campaigns and manage crisis communications.
- Measure readiness, adoption and benefits; report insights and embed continuous improvement.
- Line‑manage staff and nurture communities of practice that sustain an inclusive digital‑first culture.
Person Specification
Essential: Postgraduate degree or equivalent; change‑management and multi‑channel communications expertise; proven leadership of digital‑transformation programmes across complex institutions; exceptional storytelling and stakeholder‑influencing skills; strategic vision, coaching and negotiation acumen; proficiency in adoption analytics; commitment to equality, diversity and inclusion.
Desirable: Accredited change‑management qualification; advanced knowledge of UK HE policy and quality frameworks; experience curating high‑impact engagement events.
Additional Information
Further information is available in the job descriptions.
Closing Dates
- Redeployee applications: 17 May 2026 at 11:59 pm
- Internal applications: 25 May 2026 at 11:59 pm
- Internal applications (additional): 31 May 2026 at 11:59 pm
Interview Dates
- Redeployees: 19 May 2026
- Internals: 4 June 2026
- Internals: 11 & 12 June 2026
City St George’s offers a sector‑leading salary, pension scheme and benefits including a comprehensive package of staff training and development. City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio‑economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
Head of Change and Communications (FTC Or Secondment) in London employer: City St George's Students' Union
Contact Detail:
City St George's Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Change and Communications (FTC Or Secondment) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you’ve led change management initiatives or digital transformation projects, highlight these experiences. We love seeing tangible evidence of your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make a difference in digital transformation.
We think you need these skills to ace Head of Change and Communications (FTC Or Secondment) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Head of Change and Communications. Highlight your change management experience and any digital transformation projects you've led. We want to see how your skills match the essential criteria!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story! Use it to showcase your exceptional storytelling skills and how you can influence stakeholders. Remember, we’re looking for someone who can shape our communications strategy, so make it engaging!
Showcase Your Leadership Skills: In your application, don’t forget to highlight your leadership experience. We want to know how you've coached others and managed teams in complex environments. Share specific examples that demonstrate your strategic vision and negotiation acumen.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our commitment to equality and diversity!
How to prepare for a job interview at City St George's Students' Union
✨Know Your Stuff
Before the interview, dive deep into the Digital Innovation and Transformation Office (DiTO) and its initiatives. Familiarise yourself with their goals, especially around AI-enabled practices. This will help you speak confidently about how your experience aligns with their mission.
✨Showcase Your Storytelling Skills
As the role requires exceptional storytelling abilities, prepare a few anecdotes that highlight your change management successes. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making them engaging and memorable.
✨Prepare for Stakeholder Engagement
Think about how you've influenced stakeholders in previous roles. Be ready to discuss specific strategies you used to gain buy-in for digital transformation initiatives. This will demonstrate your ability to coach senior sponsors and manage multi-channel campaigns effectively.
✨Emphasise Inclusivity
City St George’s values equality, diversity, and inclusion. Prepare to discuss how you've fostered an inclusive culture in past projects. Highlight any initiatives you've led that support diverse communities, as this will resonate well with their commitment to these values.