At a Glance
- Tasks: Support and optimise online careers systems for students and graduates.
- Company: City St George's, a leading university in London focused on business and professions.
- Benefits: Sector-leading salary, pension scheme, and comprehensive training opportunities.
- Other info: Join a diverse community committed to equality and inclusion.
- Why this job: Make a real impact on student employability and enhance digital career support.
- Qualifications: Experience in content management, basic HTML, and proficiency in Microsoft 365.
The predicted salary is between 37350 - 45650 £ per year.
This is a new role supporting the optimisation and development of online careers systems, giving City St George's students and graduates easy access to digital careers and employability support. The Careers and Employability Directorate is the central careers service for all students at City St George’s except for Bayes postgraduate students. The directorate has six teams; Careers Consultants, Employer Engagement, Unitemps, Student Development, Year Placements and the team where this position is based, Information.
Responsibilities
- Providing careers system support for users, diagnosing problems and finding resolutions, escalating issues to the central IT department and vendors, as required.
- Optimising the configuration and design of CareersHub, the key careers service management system used by the Careers & Employability team, and other website subscription services, reviewing analytics data to inform developments.
- Managing and updating content on CareersHub and the Careers Intranet (SharePoint), training staff and documenting good practice.
Person Specification
- Experienced in content management, including web content curation and knowledge of basic HTML and accessibility standards.
- Highly proficient using Microsoft 365, particularly Excel for data analysis and reporting.
- Passionate about technology and emerging AI, with the knowledge and skills to make meaningful improvements and to think beyond traditional solutions to improve the user experience.
- Skilled at identifying customer needs, resolving issues or escalating appropriately, and managing multiple priorities in fast-paced environments.
- Strong organisational, communication and interpersonal skills, with the ability to build effective relationships across a wide range of stakeholders.
Additional Information
- Closing date for applications: 27 September 2026 at 11:59pm
- Interviews are scheduled to take place from 19th October 2026
- The selection process will involve an interview and assessment exercise.
- City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
- City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
- We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
- City St George’s operates a guaranteed interview scheme for disabled applicants.
About the University
City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions. Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
Careers Digital Information Officer (REDEPLOYEE APPLICANTS ONLY) in London employer: City St George’s Students' Union
City St George’s, University of London is an exceptional employer that prioritises the growth and development of its staff while fostering a collaborative and inclusive work culture. With a sector-leading salary and comprehensive training opportunities, employees are empowered to thrive in their roles, particularly in impactful projects like the Horizon Europe research initiative. Located in the heart of London, the university not only offers a vibrant environment but also a commitment to diversity and equality, making it a rewarding place for professionals dedicated to making a difference.
Contact Details:
City St George’s Students' Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Careers Digital Information Officer (REDEPLOYEE APPLICANTS ONLY) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City St George’s Students' Union. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City St George’s Students' Union before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Careers Digital Information Officer (REDEPLOYEE APPLICANTS ONLY) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City St George’s Students' Union:Your cover letter is your chance to shine! Tell us why you want to work at City St George’s Students' Union specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City St George’s Students' Union!
How to prepare for a job interview at City St George’s Students' Union
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
