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- Tasks: Be the friendly first point of contact for students needing advice and support.
- Company: Join a passionate team dedicated to enhancing student wellbeing and success.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Dynamic role with varied tasks and a focus on equity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Help us make every day better for our students. We’re looking for a warm, proactive and highly organised person to join our Advice and Support team. If you’re passionate about helping others, great at juggling tasks, and thrive in a role where no two days look the same, we’d love to hear from you.
As a member of the team, you’ll be the friendly first point of contact for students who need advice, reassurance, or signposting. You’ll run drop‑ins, manage our shared inbox, support wellbeing and academic queries, and help students access the right support, at the right time.
You’ll also play a key role in engaging students proactively - supporting campaigns like National Student Money Week, promoting self-help resources, gathering feedback, and helping to run workshops and events. Behind the scenes, you’ll keep the service running smoothly through excellent admin, confident use of digital tools, and strong attention to detail. You’ll work closely with colleagues across our campuses, contribute to service improvements, and champion accessibility, safeguarding, and inclusion in everything you do.
We’re looking for someone who:
- Has experience in a student-facing or customer service role
- Communicates warmly, clearly, and confidently
- Is highly organised and great at prioritising
- Can handle sensitive information with care
- Enjoys working with students and making a positive difference
- Is committed to equity, diversity and inclusion
Advice and Support Triage Administrator in London employer: City St George’s Students' Union
Contact Detail:
City St George’s Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice and Support Triage Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Advice and Support team. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your personality! When you get that interview, let your warmth and passion for helping students shine through. Share stories that highlight your experience in student-facing roles and how you've made a difference.
✨Tip Number 3
Be proactive! Before your interview, think about how you can contribute to campaigns like National Student Money Week. Bring ideas to the table that show you're already thinking about how to engage students.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Advice and Support Triage Administrator in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping students in your application. Share specific examples of how you've made a positive impact in previous roles, especially in student-facing or customer service positions.
Be Organised: Since this role requires juggling multiple tasks, make sure your application reflects your organisational skills. Use bullet points to highlight your experience with managing tasks and prioritising effectively.
Communicate Clearly: We want to see your warm and clear communication style right from your application. Keep your language friendly and straightforward, and don’t forget to proofread for clarity and professionalism.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you into the process smoothly!
How to prepare for a job interview at City St George’s Students' Union
✨Show Your Passion for Helping Others
Make sure to express your genuine enthusiasm for supporting students during the interview. Share specific examples of how you've positively impacted others in previous roles, as this aligns perfectly with the job's focus on making a difference.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively. You could bring along a brief example of a time when you successfully juggled various responsibilities, showcasing your ability to stay organised in a dynamic environment.
✨Communicate Warmly and Clearly
Practice your communication skills before the interview. Since you'll be the first point of contact for students, it's crucial to convey warmth and clarity. Consider role-playing common scenarios with a friend to refine your approach.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools for admin tasks, brush up on any relevant software or platforms mentioned in the job description. Being able to confidently discuss your experience with these tools will demonstrate your readiness to hit the ground running.
