Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly first point of contact for students needing advice and support.
- Company: Join a passionate team dedicated to enhancing student wellbeing and success.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Dynamic role with varied tasks and a focus on equity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Help us make every day better for our students. We’re looking for a warm, proactive and highly organised person to join our Advice and Support team. If you’re passionate about helping others, great at juggling tasks, and thrive in a role where no two days look the same, we’d love to hear from you.
As a member of the team, you’ll be the friendly first point of contact for students who need advice, reassurance, or signposting. You’ll run drop‑ins, manage our shared inbox, support wellbeing and academic queries, and help students access the right support, at the right time. You’ll also play a key role in engaging students proactively - supporting campaigns like National Student Money Week, promoting self-help resources, gathering feedback, and helping to run workshops and events.
Behind the scenes, you’ll keep the service running smoothly through excellent admin, confident use of digital tools, and strong attention to detail. You’ll work closely with colleagues across our campuses, contribute to service improvements, and champion accessibility, safeguarding, and inclusion in everything you do.
We’re looking for someone who:
- Has experience in a student-facing or customer service role
- Communicates warmly, clearly, and confidently
- Is highly organised and great at prioritising
- Can handle sensitive information with care
- Enjoys working with students and making a positive difference
- Is committed to equity, diversity and inclusion
Advice and Support Triage Administrator employer: City St George's Students' Union
Contact Detail:
City St George's Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice and Support Triage Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values and how we support students will help you connect with us during the chat.
✨Tip Number 2
Practice your warm communication skills! Since you'll be the first point of contact for students, think about how you can convey empathy and reassurance in your responses. Role-play with a friend to nail that friendly tone.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've juggled multiple tasks in previous roles. We love seeing candidates who can keep things running smoothly while managing various responsibilities.
✨Tip Number 4
Don’t forget to highlight your commitment to equity and inclusion! Share experiences where you've championed these values, as they’re super important to us. It’ll show you’re not just a fit for the role, but for our team too.
We think you need these skills to ace Advice and Support Triage Administrator
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping students in your application. Share specific examples of how you've made a positive impact in previous roles, especially in student-facing or customer service positions.
Be Organised: Since this role requires juggling multiple tasks, demonstrate your organisational skills in your written application. Use bullet points or clear headings to make your experience easy to read and highlight your ability to prioritise effectively.
Communicate Clearly: We want to see your warm and confident communication style right from the start. Make sure your application is well-written, free of jargon, and conveys your personality. Remember, clarity is key!
Tailor Your Application: Take the time to tailor your application to our job description. Highlight your relevant experiences and skills that align with the responsibilities of the Advice and Support Triage Administrator role. And don’t forget to apply through our website!
How to prepare for a job interview at City St George's Students' Union
✨Show Your Warmth
As the first point of contact for students, it's crucial to convey warmth and approachability. Practice your greeting and ensure you come across as friendly and welcoming. Think about how you can make students feel at ease right from the start.
✨Demonstrate Organisational Skills
Since this role involves juggling multiple tasks, be prepared to discuss how you prioritise and manage your workload. Bring examples of how you've successfully handled busy periods in previous roles, showcasing your ability to stay organised under pressure.
✨Familiarise Yourself with Digital Tools
The job requires confident use of digital tools, so brush up on any relevant software or platforms mentioned in the job description. If you have experience with specific tools, be ready to share how you've used them to improve efficiency or support students.
✨Emphasise Your Commitment to Inclusion
This role champions equity, diversity, and inclusion, so think about how you can demonstrate your commitment to these values. Prepare examples of how you've supported diverse groups in the past or contributed to creating an inclusive environment.
