Contract Support Officer – Social Housing Repairs & Maintenance (Maternity Cover) Location: Islington, London Job Type: Full-time, Fixed-Term Contract Contract Duration: 9–12 months (Maternity Cover) Salary: Competitive, dependent on experience Working Arrangement: Monday to Friday, fully office-based (no remote working) Job Description We are currently recruiting for an organised, proactive and experienced Contract Support Officer to join a busy team working on a social housing repairs and maintenance contract in Islington. This position is to provide maternity cover for an initial period of approximately 9 months, with the possibility of extending to 12 months. This is a fast-paced, office-based role involving the coordination of repairs, scheduling of trades operatives, tenant communication and contract administration. The successful candidate will play a key role in ensuring repairs are completed efficiently, appointments are managed effectively, and client service standards and KPIs are consistently met. Key Responsibilities * Plan, schedule and coordinate responsive repairs and maintenance works. * Manage trades operatives' diaries, allocating jobs according to availability, skills and urgency. * Liaise with tenants to arrange, confirm and reschedule appointments. * Handle incoming and outgoing calls, responding to enquiries and resolving issues professionally. * Monitor ongoing jobs, updating progress and addressing delays. * Raise purchase orders for materials, works and subcontractors. * Maintain accurate job records and update contract management systems. * Upload completion documents, certificates and photographs. * Process work orders, variations and job completions. * Communicate regularly with the Contract Manager, trades operatives and clients. * Assist with reports, meeting minutes and performance monitoring. * Ensure all administrative activities meet client KPIs and service level agreements. Requirements * Previous experience in an administrative, scheduling or contract support role. * Experience within social housing repairs, property maintenance or construction would be highly advantageous. * Excellent organisational and multitasking skills. * Strong communication and customer service skills. * Confident handling telephone enquiries and communicating with tenants and operatives. * Good IT skills and experience using job management or scheduling systems. * Ability to prioritise workloads and work effectively under pressure. * Strong attention to detail and a proactive, problem-solving approach. * Ability to work collaboratively within a busy office environment. What We're Looking For We are looking for someone who is reliable, organised and confident managing multiple tasks simultaneously. You should be comfortable working in a busy environment, communicating with different teams and ensuring that jobs progress smoothly from initial booking through to completion. Please note: This is a fully office-based maternity cover position, expected to last between 9 and 12 months. How to Apply If you have relevant experience and are interested in this opportunity, please apply with your up-to-date CV. We look forward to hearing from you
Contract Support Officer in Uxbridge employer: City Site Solutions Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Officer in Uxbridge
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like City Site Solutions Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Contract Support Officer at City Site Solutions Ltd.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at City Site Solutions Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
