At a Glance
- Tasks: Manage IT service delivery and oversee external Managed Service Providers for seamless operations.
- Company: Dynamic client based in Central London with a focus on digital services.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Opportunity to work in a fast-paced environment with a focus on innovation.
- Why this job: Play a crucial role in enhancing IT operations and driving digital transformation.
- Qualifications: Experience in IT service delivery, Microsoft cloud technologies, and strong communication skills.
The predicted salary is between 60000 - 75000 € per year.
We are looking for a Service Delivery Manager for a client based in Central London. This Service Delivery Manager role is focused on managing external Managed Service Providers (MSPs) and overseeing IT support, infrastructure, and digital services across the business. The position plays a key role in ensuring reliable, secure, and efficient IT operations aligned with wider digital and business objectives.
Key responsibilities include:
- Managing MSP and supplier performance against SLAs and KPIs
- Overseeing the IT helpdesk, escalations, and 2nd line support
- Managing Microsoft environments including Office 365, Azure/Entra, SharePoint, and security platforms
- Supporting server, infrastructure, and user access management
- Coordinating IT equipment, site setups, and digital improvement initiatives
- Administering ERP systems and maintaining IT governance/documentation
- Supporting cybersecurity compliance including Cyber Essentials and ISO 27001 principles
The ideal candidate will have strong experience in IT service delivery, supplier management, Microsoft cloud technologies, infrastructure support, and security governance. Experience with automation, PowerShell scripting, disaster recovery, and business continuity is also highly desirable. The role requires excellent communication, problem-solving, stakeholder management, and the ability to work both independently and within a collaborative team environment.
Service Delivery Manager employer: City Site Solutions Ltd
Join a dynamic and innovative team in Central London as a Service Delivery Manager, where you will play a pivotal role in enhancing IT operations and driving digital transformation. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and professional development. With a focus on work-life balance and a commitment to cybersecurity excellence, we offer a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Service Delivery Manager role!
✨Tip Number 2
Show off your skills! Create a personal project or case study that highlights your experience with MSPs, Microsoft environments, or cybersecurity compliance. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of SLAs, KPIs, and how you’ve managed supplier performance in the past. We all know that being able to articulate your experience clearly can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service Delivery Manager gig. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with MSPs, IT support, and Microsoft environments. We want to see how your skills align with the job description!
Showcase Relevant Experience:When writing your cover letter, focus on your past experiences that relate directly to managing SLAs, KPIs, and IT governance. We love seeing concrete examples of how you've made a difference in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and achievements!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at City Site Solutions Ltd
✨Know Your MSPs
Before the interview, research the Managed Service Providers (MSPs) relevant to the role. Understand their performance metrics and how they align with SLAs and KPIs. This will show your potential employer that you’re proactive and knowledgeable about managing supplier performance.
✨Showcase Your Microsoft Skills
Be prepared to discuss your experience with Microsoft environments, especially Office 365, Azure/Entra, and SharePoint. Bring examples of how you've managed these platforms in previous roles, focusing on any security measures you've implemented or challenges you've overcome.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved IT issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving skills and ability to work under pressure.
✨Prepare for Cybersecurity Questions
Given the importance of cybersecurity in this role, brush up on Cyber Essentials and ISO 27001 principles. Be ready to discuss how you've ensured compliance in past positions and any strategies you've used to enhance security governance.
