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- Tasks: Be the hero for plumbing aftercare in new build homes.
- Company: Join a respected plumbing business known for quality and customer service.
- Benefits: Enjoy a company van, fuel card, uniform, tools, and a supportive team culture.
- Why this job: Make a real impact with your skills while enjoying a positive work environment.
- Qualifications: NVQ Level 2 or 3 in Plumbing and a full UK driving licence required.
- Other info: Ideal for those who take pride in their work and love helping others.
The predicted salary is between 30000 - 42000 £ per year.
Based in Oxford with travel across the Thames Valley.
Permanent | Competitive Salary | Van + Fuel Card | Great Benefits.
We’re working with a well-established and highly regarded business who are looking to add a Customer Care Plumber to their team. This is a fantastic opportunity for someone with a strong plumbing background who takes real pride in their work and understands the importance of top-tier customer service.
The Role:
You’ll be the go-to person for aftercare and remedial works on new build properties, the majority of works are faulty product changes i.e., tap replacements, new shower screens etc.
Your day-to-day will involve:
- Carrying out diagnostics and repairs for plumbing issues in occupied homes.
- Representing the business to homeowners and ensuring a positive customer experience.
- Working independently while being supported by a close-knit team.
What You’ll Need:
- NVQ Level 2 or 3 in Plumbing (or equivalent).
- Full UK driving licence.
- Excellent problem-solving skills and a professional, customer-first approach.
- Experience with occupied properties is a big plus.
A company van, fuel card, uniform and all tools are provided, along with consistent work and great team culture.
Customer Care Plumber employer: City Site Solutions Ltd
Contact Detail:
City Site Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Plumber
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. When you understand what they prioritise, you can tailor your conversations to reflect their approach during interviews.
✨Tip Number 2
Prepare specific examples from your past plumbing experiences that highlight your problem-solving skills and customer service excellence. Being able to share real-life scenarios will demonstrate your capability and fit for the role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 4
Show enthusiasm for the role and the company during any interactions. A positive attitude and genuine interest in providing top-tier customer service can set you apart from other candidates.
We think you need these skills to ace Customer Care Plumber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your plumbing qualifications, such as your NVQ Level 2 or 3. Include any relevant experience with occupied properties and emphasise your problem-solving skills and customer service approach.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for plumbing and customer care. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the company's positive reputation.
Highlight Relevant Experience: In your application, focus on your experience with diagnostics and repairs in occupied homes. Detail any specific projects or challenges you've faced and how you successfully resolved them.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in customer-facing roles.
How to prepare for a job interview at City Site Solutions Ltd
✨Showcase Your Plumbing Expertise
Make sure to highlight your NVQ Level 2 or 3 in Plumbing during the interview. Be prepared to discuss specific plumbing issues you've resolved in the past, especially in occupied homes, as this will demonstrate your hands-on experience and problem-solving skills.
✨Emphasise Customer Service Skills
Since this role involves representing the business to homeowners, it's crucial to convey your commitment to excellent customer service. Share examples of how you've handled customer interactions positively and effectively, ensuring a great experience for them.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to diagnose and repair plumbing issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and ability to work independently.
✨Familiarise Yourself with the Company Culture
Research the company and its values before the interview. Understanding their team culture and what they prioritise can help you align your responses with their expectations, making you a more appealing candidate.
