At a Glance
- Tasks: Manage maintenance requests and coordinate engineers in a fast-paced environment.
- Company: Leading Facilities Management organisation supporting schools and community healthcare.
- Benefits: Competitive salary, benefits, and career development opportunities.
- Other info: Dynamic role with opportunities for professional growth.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: Experience in administration or helpdesk roles with strong customer service skills.
Are you an organised administrator with excellent customer service skills and experience working in a fast-paced environment? We're looking for a Helpdesk Administrator / Contract Support Administrator to support a busy Facilities Management contract across a portfolio of schools and community healthcare properties in Birmingham. This is a varied role where you'll be responsible for managing maintenance requests from initial enquiry through to completion. You'll coordinate engineers and subcontractors, monitor Service Level Agreements (SLAs), update the Maximo CAFM system, raise purchase orders and ensure all jobs are completed accurately and on time.
Key Responsibilities
- Manage maintenance work orders from receipt through to completion.
- Log, allocate and monitor jobs using the Maximo CAFM system.
- Coordinate engineers and subcontractors, ensuring works are completed within agreed SLAs.
- Act as the first point of contact for customer enquiries via telephone and email.
- Raise purchase orders and support invoice processing.
- Monitor outstanding jobs, chase updates and ensure timely closure.
- Produce reports and maintain accurate records.
- Liaise with operational, technical, commercial and finance teams to support contract performance.
- Handle customer queries professionally and escalate issues where required.
- Ensure compliance with company procedures and contractual requirements.
What We're Looking For
- Previous administration or helpdesk experience, ideally within Facilities Management, Maintenance or a technical environment.
- Strong customer service and communication skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- Confident using Microsoft Office, particularly Excel.
- Experience using CAFM systems such as Maximo not essential.
- Knowledge of Coupa or similar purchasing systems would be advantageous.
- A proactive, organised approach with excellent attention to detail.
This is an excellent opportunity to join a leading Facilities Management organisation, supporting essential services across schools and community facilities while developing your career within a supportive and professional team.
Helpdesk Administrator in Coleshill employer: City Site Solutions Ltd
As a Site Manager with us, you'll thrive in a dynamic and supportive work culture that prioritises safety, quality, and collaboration. We offer competitive benefits including 25 days of holiday, a healthcare cashback plan, and structured career development opportunities, ensuring you can grow while making a meaningful impact on the communities we serve. Join us to be part of a team that values your contributions and fosters a high-performance environment where your skills can shine.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Coleshill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City Site Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City Site Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in Coleshill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City Site Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at City Site Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City Site Solutions Ltd!
How to prepare for a job interview at City Site Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
