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- Tasks: Lead our busy sightseeing operation and support drivers and tour guides.
- Company: Join City Sightseeing Glasgow, a globally recognised brand in tourism.
- Benefits: Dynamic role with opportunities for staff development and operational improvements.
- Why this job: Be part of a fast-paced team where every day brings new challenges.
- Qualifications: Valid PCV driving licence and experience in transport or tourism.
- Other info: Flexible hours, including weekends and peak tourism periods.
The predicted salary is between 30000 - 42000 £ per year.
City Sightseeing Glasgow is looking for an organised and motivated Operations Supervisor to help lead our busy sightseeing operation. This is a hands-on role supporting drivers, tour guides and pavement teams to deliver an excellent visitor experience across the city.
As the Operations Supervisor, you will oversee the day-to-day running of our sightseeing service during the summer months and ensure that operations run safely, efficiently and to schedule. During the winter, off-season months (October - April), you'll work on operational projects to suit the needs of the business. You’ll act as the first point of contact for operational issues, support staff throughout the network, and work closely with engineering, scheduling and management teams.
This role is ideal for someone with strong people skills, good operational awareness and the confidence to make decisions in a fast-moving environment.
Key Responsibilities- Oversee daily traffic operations and ensure services run smoothly and on time.
- Monitor service quality, vehicle presentation and destination displays.
- Respond promptly to breakdowns, delays and operational issues.
- Liaise with Engineering on inspections, MOTs, defects and vehicle availability.
- Implement adjustments for road closures, events or unexpected disruptions.
- Conduct commentary system audits and manage fault reporting.
- Support complaint investigations and follow-up actions.
- Assist with staff recruitment, onboarding and training.
- Manage rotas, holiday allocation, absence cover and overtime recording.
- Support accident investigations, including CCTV review.
- Provide coaching and feedback through the GreenRoad driving performance system.
- Maintain strong communication with staff, suppliers and management.
- Ensure compliance with company policies and Health & Safety requirements.
- You should have a valid PCV (Category D) driving licence.
- Manager's CPC would be an advantage.
- Experience in transport, tourism, leisure or similar operational environments.
- Previous supervisory or team-leader experience.
- Good understanding of Health & Safety and incident reporting.
- Confident with digital systems, email, scheduling tools and performance monitoring platforms.
- Excellent communication skills with the ability to engage staff and customers.
- Flexible availability, including weekends, bank holidays and peak tourism periods.
- Be part of a globally recognised sightseeing brand.
- A varied, fast-paced role where every day is different.
- Opportunities to support staff development and operational improvements.
- Work within a friendly, supportive operations team.
Operations Supervisor in Glasgow employer: City Sightseeing Glasgow (Glasgow)
Contact Detail:
City Sightseeing Glasgow (Glasgow) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the tourism and transport sectors, especially those who work at City Sightseeing. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience in operations and how you've handled challenges. Real-life examples will make you stand out.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer or help out in related events, jump on it. This shows your commitment and gives you a taste of the operational side of things.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Operations Supervisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Supervisor role. Highlight any relevant experience in transport, tourism, or operational environments to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your people skills and operational awareness make you the perfect candidate for our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled operational issues in the past. We want to see your confidence in making decisions in fast-moving environments, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at City Sightseeing Glasgow (Glasgow)
✨Know the Operations Inside Out
Familiarise yourself with City Sightseeing Glasgow's operations. Understand their daily traffic management, service quality standards, and how they handle unexpected disruptions. This knowledge will help you demonstrate your operational awareness during the interview.
✨Showcase Your People Skills
As an Operations Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your communication skills and ability to engage both staff and customers effectively.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific operational issues, like breakdowns or delays. Think through potential scenarios and prepare your responses. This will show your confidence in decision-making in a fast-paced environment.
✨Demonstrate Your Flexibility
The role requires flexible availability, so be prepared to discuss your willingness to work weekends and peak periods. Share any relevant experiences that showcase your adaptability and commitment to meeting operational needs.