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- Tasks: Lead a dynamic team in managing HMO properties and ensuring top-notch service.
- Company: Join City Rooms, a leading HMO property management company in London.
- Benefits: Competitive salary, bonus potential, and a supportive work environment.
- Other info: Opportunity for professional growth in a fast-paced, collaborative setting.
- Why this job: Make a real impact by leading a team and enhancing property management standards.
- Qualifications: 2-3 years in HMO property management with strong leadership skills.
Location: London - Office based role
Working: Monday to Friday, 9:00am–5:00pm
Salary: £35,000 - 38,000 DOE + bonus potential
City Rooms is one of London's leading HMO property management companies, providing high-quality shared accommodation across the capital. We are proud of our compliance standards, professionalism, and the quality of service we deliver to landlords and tenants alike. We are recruiting an experienced Team Leader to join our Property Management team.
The Role
Reporting directly to the Department Manager, you will oversee a portfolio of 40–80 individual HMO properties acting as the operational backbone of the team and the first point of support for the team.
Key Responsibilities
- Team Support & Coordination: First support for team, assisting with queries, workload balancing and operational clarity.
- KPI Monitoring: Track team performance, flag underperformance or risk areas, assisting with corrective actions and support.
- Case Support: Assist with high-risk complaints, tenant disputes, and sensitive issues, drafting responses and escalate recommendations, informing all relevant departments.
- Coaching & Onboarding: Providing coaching and practical guidance, flagging training needs to the department manager.
- Maintenance Coordination: Act as the link between teams within the property services department, such as but not limited to property management, maintenance, and cleaning team, whilst prioritising workloads and improving communication flow.
- Quality Control: Reviewing CRM tickets, monitoring emails and correspondence to ensure case handling accuracy and consistency, ensuring trends are noticed and escalated early.
- Operational Reporting: Provide clear workload summaries to manager, compliance and complaints status reports to support risk management decision-making.
- Escalation & Risk Flagging: Identify operational risks and escalate promptly with supporting evidence.
- Process Adherence: Ensure processes are followed across the teams, suggest improvements to manager to further assist team productivity.
- Ad-hoc tasks as required.
What We're Looking For
- Minimum 2–3 years' experience in HMO property management.
- Strong working knowledge of UK HMO regulations, GSC, EICR, EPC, and licensing requirements.
- Proven ability to support and coordinate a team under pressure.
- Professional, clear and firm communication style.
- High attention to detail with strong organisational skills.
- Self-motivated and able to manage workload without daily supervision.
- A genuine leader, someone who sets standards through example.
- Working knowledge of Fixflo will be beneficial.
- Familiarity with compliance tracking tools would be highly useful.
To Apply
If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.
Team Leader - HMO Property Management in London employer: City Rooms
Contact Detail:
City Rooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - HMO Property Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching City Rooms and their approach to HMO property management. Show us that you understand our values and how you can contribute to our team. Tailor your responses to highlight your experience with compliance and team coordination.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on demonstrating your leadership skills and how you've successfully managed teams in high-pressure situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining the City Rooms family.
We think you need these skills to ace Team Leader - HMO Property Management in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in HMO property management and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for City Rooms. Share specific examples of your leadership experience and how you've tackled challenges in property management. We love a good story!
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Keep your language professional yet approachable, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at City Rooms!
How to prepare for a job interview at City Rooms
✨Know Your HMO Regulations
Make sure you brush up on your knowledge of UK HMO regulations, GSC, EICR, and EPC requirements. Being able to discuss these confidently will show that you're not just familiar with the role but also serious about compliance, which is crucial for City Rooms.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you supported your team under pressure or improved communication flow. This will demonstrate your ability to be the operational backbone they’re looking for.
✨Be Ready for Scenario Questions
Expect questions about handling high-risk complaints or tenant disputes. Prepare by thinking through how you would approach these situations, including drafting responses and escalating issues. This will highlight your problem-solving skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges they face in property management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.