At a Glance
- Tasks: Manage utility accounts and ensure accurate billing for tenants.
- Company: Join a vibrant team at City Rooms in London.
- Benefits: Enjoy a competitive salary, wellness days, and fun company events.
- Other info: Fresh fruit daily and opportunities for career growth await you!
- Why this job: Be part of a dynamic environment where your attention to detail makes a difference.
- Qualifications: Experience in admin roles with strong numerical and communication skills.
The predicted salary is between 24000 - 26000 £ per year.
Location: Stepney Green, London
Salary: £24,000 - £26,000 per annum
Vacancy Type: Full Time, Permanent
Hours: Monday Friday: 9am 5pm or 10am 6pm
The Role
We are looking for a detail-oriented, proactive junior admin assistant to join our team. In this vital role, you will be managing the administrative side within the Accounts team, ensuring up to date, accurate and timely management of various utilities and council tax for tenants.
Key Responsibilities
- Set up and close a high volume of utility accounts for incoming and outgoing properties, notifying all suppliers promptly, keeping track by maintaining good records and dates.
- Monitor utility accounts to ensure accuracy, reconcile high volume of bills, and address any discrepancies swiftly.
- Serve as the primary contact for companies and tenants in resolving utility-related queries and issues, sending required responses, upgrading where necessary.
- Liaise with London local authorities on tenancy changes to ensure accurate council tax billing.
- Manage end-to-end handling of claims through the Reposit platform, ensuring timely and accurate submission in line with tenancy agreements.
- Assess and validate claims by reviewing supporting documentation (check-out reports, invoices, tenancy agreements) to ensure compliance and justification.
- Communication and query management of tenant inquiries related to utilities and bills.
- Foster strong relationships with suppliers to resolve issues quickly.
- Ensure that all billing operation requirements are managed to ensure timely payment of utility bills, accurate direct debit setups, and system updates.
- Manage all utility inboxes, maintain accurate administrative records.
- Maintain and generate regular reports to support strategic company decision-making.
- Collaboration with other departments, colleagues, teams and suppliers to improve operational efficiency, accuracy, and costs.
- Assist and cover other team members' workload and assist with any ad-hoc tasks.
Skills and Qualifications
- Proven experience in administrative roles, dealing with utility management or billing.
- Strong numerical skills and attention to detail.
- Excellent communication and customer service skills.
- Proficient in various systems; CRM, Excel reporting, Microsoft Office suite, Teams, Workflows.
- Self-motivated with an ability to manage multiple tasks and resolve issues efficiently.
Benefits
- Vibrant office environment and fresh fruit on offer daily.
- Birthday Day off, Wellness Day along with eye test.
- Employee benefits and discounts packages.
- Additional annual leave, and sickness pay accrual with length of service.
- Summer and Winter annual company parties, and other activities.
To Apply
If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.
Junior Accounts Admin: Billing & Utilities Specialist employer: City Rooms
City Rooms is an excellent employer, offering a vibrant office environment in Stepney Green, London, where employees can thrive both personally and professionally. With a strong focus on employee well-being, we provide unique benefits such as a Birthday Day off, Wellness Day, and additional annual leave that grows with your service. Our collaborative work culture fosters growth opportunities, ensuring that every team member feels valued and supported in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Accounts Admin: Billing & Utilities Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the accounts or utilities sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching common questions related to billing and utility management. We suggest practising your answers out loud to build confidence and ensure you can showcase your attention to detail and problem-solving skills.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. Plus, it shows you’re proactive and keen on the position.
✨Tip Number 4
Apply through our website for the best chance of getting noticed! We love seeing candidates who take the initiative to engage directly with us. Make sure to highlight your relevant experience in utility management and customer service.
We think you need these skills to ace Junior Accounts Admin: Billing & Utilities Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative roles, especially any work related to utility management or billing. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Junior Accounts Admin role. Be sure to mention your attention to detail and communication skills, as these are key for us.
Show Off Your Skills:In your application, highlight your numerical skills and proficiency with systems like CRM and Excel. We love candidates who can demonstrate their ability to manage multiple tasks efficiently, so give us examples of how you've done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at City Rooms
✨Know Your Numbers
As a Junior Accounts Admin, you'll be dealing with a lot of numbers and billing details. Brush up on your numerical skills before the interview. Be prepared to discuss how you've handled billing discrepancies in the past or how you ensure accuracy in your work.
✨Show Off Your Communication Skills
This role requires excellent communication, especially when liaising with tenants and suppliers. Think of examples where you've successfully resolved queries or built relationships. Practise articulating these experiences clearly so you can impress during the interview.
✨Familiarise Yourself with Relevant Tools
You'll need to be proficient in various systems like CRM and Excel. Before the interview, make sure you're comfortable discussing your experience with these tools. If you have any specific achievements using them, be ready to share those too!
✨Demonstrate Your Proactivity
Being proactive is key in this role. Prepare to talk about times when you've taken the initiative to improve processes or resolve issues before they escalated. This will show that you're not just reactive but also forward-thinking, which is a huge plus for any employer.
