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- Tasks: Manage reception duties, assist clients, and ensure smooth office operations.
- Company: Join a vibrant team at City Rooms in Stepney Green.
- Benefits: Enjoy discounts, wellness days, and a fun office environment with fresh fruit.
- Why this job: Be the face of the company and make a real difference every day.
- Qualifications: 2 years of reception or admin experience and excellent communication skills.
- Other info: Dynamic role with opportunities for growth and a lively office atmosphere.
The predicted salary is between 23500 - 26000 £ per year.
Location: Stepney Green, E1 4DT (This is a fully office based role)
Salary: £23,500 - £26,000
Vacancy Type: Permanent, Monday to Friday 10am to 6pm, Saturday 11am to 5pm (You will get 1 day off during the week to compensate working on Saturday)
Are you looking for a fresh challenge? Can you start at short notice? You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties.
You need to have reception or administration experience, or both and be reliable with good written and verbal customer service skills.
Responsibilities:
- Meet and greet visitors, ensure the visitor log is completed and advising departments on their visitor’s arrival, as well as sending customer feedback emails.
- Receiving, signing and informing or distributing to relevant departments via Teams.
- Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them as to speak to the relevant persons.
- Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department.
- Assisting tenants with final account balance checks and end of tenancy payments outstanding.
- Send out various documents to landlords and tenants information requirements.
- Ensure that all end of tenancy calls and emails have been actioned to current tenants informing them of the relevant instructions & key return processes in line with GDPR before responding.
- Complete relevant checks and documentation ensuring relevant teams are made aware, update all required systems to ensure other departments have updated information.
- Notifying current tenants of new tenants due to move in and when, sending welcome email to new tenants.
- Assisting in helping with key sorting of tags, labels and any other admin jobs assigned.
- Health & H&S: testing fire alarm on a weekly basis, monitor entrance, deliveries, visitors, door card issuance, general office H&S signs, any other general H&S duties needed.
- Office and kitchen stock check and orders, buying the daily fruit and milk whilst maintaining the reception, kitchen as well as front office area.
- Managing the coffee machine cleans, and stock order on a daily and weekly basis.
- Supporting with ideas and improvements for the front of house area.
- Be able to stay longer hours during the busy seasons if required.
Requirements:
- Excellent telephone manner and face to face customer service aptitude is a must.
- Great computer skill and knowledge of systems such as Word, Excel, Teams, Microsoft.
- Excellent communicator in both verbal and written English.
- 2 years established previous experience in reception and administration duties.
- Have a strong and confident nature, able to multitask and prioritise in a busy fast paced environment.
- Have great time management and organisational skills.
What we offer you:
- An open plan vibrant office with music, and fresh fruit available every day.
- Staff Benefits such as discounts in shops, restaurants, entertainment establishments, GP, Counselling and Wellness access, and regular paid for eye sight test.
- Additional annual leave, and SSP top up pay accrued with length of service.
- A day off for your birthday, and a wellness day off per year.
- Company closure between Christmas to New Year.
- Summer party as well as the annual winter party.
(terms & conditions apply)
To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please don’t hesitate to apply.
Reception Coordinator Administration in City of London employer: City Rooms
Contact Detail:
City Rooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Coordinator Administration in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Rooms. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your reception and admin experience, and don’t forget to highlight your customer service skills. We want you to shine!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Choose an outfit that’s professional yet comfortable, so you can feel confident when meeting your potential new colleagues.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Reception Coordinator position.
We think you need these skills to ace Reception Coordinator Administration in City of London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your reception and administration experience in your application. We want to see how your skills match up with what we need, so don’t hold back on sharing relevant examples!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate good communication, so make sure your written English is spot on and easy to understand.
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific tasks from the job description that you’re excited about and how you can contribute to our team at City Rooms.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at City Rooms
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Reception Coordinator Administration role. Familiarise yourself with the key responsibilities like managing visitor logs, handling calls, and assisting tenants. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service skills, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to communicate effectively both verbally and in writing, as this is crucial for the job.
✨Demonstrate Your Organisational Skills
The job involves multitasking and prioritising various admin tasks. Be ready to discuss how you manage your time and stay organised in a busy environment. You could even bring a planner or a digital tool you use to keep track of tasks to show your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the office faces. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.