At a Glance
- Tasks: Lead the City Relay brand, driving performance and managing a dynamic team.
- Company: Join City Relay, a premium property management brand in central London.
- Benefits: Competitive salary, performance bonuses, and flexible office work.
- Other info: Dynamic role with immediate impact and growth opportunities in a vibrant environment.
- Why this job: Be at the forefront of transforming property management with AI and metrics.
- Qualifications: 5-10 years in property management with P&L experience and team leadership.
The predicted salary is between 60000 - 80000 € per year.
We are currently looking for a new General Manager to join the team.
Location: London (office-based with flexibility)
Salary: competitive depending on experience
Bonus: Performance-related, tied to City Relay P&L metrics
Start date: September/October 2026 (target)
About City Relay: City Relay is a premium property management brand operating in prime central London, delivering short-let, mid-let and long-let services to high-quality residential landlords. We are evolving from a reactive operator into a structured, metrics-led, AI-augmented property platform. The General Manager will be the person who drives that transition.
The role: The General Manager owns the commercial and operational performance of the City Relay brand end-to-end — revenue, margin, team, client relationships and service quality. You report directly to the Managing Director and lead experienced heads across reservations, sales, account management, lettings, property management and customer experience. This is a full P&L role for an operator who builds structure and runs on metrics.
Key responsibilities:
- Own the City Relay P&L in full - revenue, margin, cost and retention across short-let, long-let and mid-let.
- Lead the Reservations function: WhatsApp-first workflow, hard KPIs, AI-augmented triage and a growing share of direct bookings.
- Build and manage a short-let churn playbook that converts exits into long-let, mid-let or sales revenue.
- Ensure the long-let platform runs cleanly on Alto, with the PayProp to LettsPay migration completed without disruption.
- Build a structured, pipeline-led sales engine targeting multi-property and institutional landlords.
- Raise account management standards across landlord and tenant relationships, increasing lifetime value and net retention.
- Drive tooling rationalisation - audit, exit redundant software and ensure AI is deployed to reduce cost, not add complexity.
- Implement OKRs, a clear operating rhythm and a culture of ownership and accountability across all City Relay functions.
- Ensure AML compliance, complaints logging and regulatory risk are properly owned and monitored.
The person we are looking for:
- 5–10 years in premium residential property management, short-let, lettings or related hospitality - hybrid experience preferred.
- Has owned a commercial P&L and managed a team of 15+ people in a prime central London context.
- Data-literate, commercially sharp and operationally curious - leads on evidence, not instinct.
- Comfortable with AI tools and modern tech stacks; not required to be technical.
- Tactful and direct - will name what is wrong without creating unnecessary friction.
- This is not a strategy role or a rebuild role - the business is live, the team is experienced, and delivery starts on day one.
General Manager - Property in London employer: City Relay
City Relay is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition. With a strong focus on employee growth and a culture that values accountability and performance, we empower our team to drive meaningful change in property management. Our competitive salary, performance-related bonuses, and commitment to leveraging AI technology ensure that you will thrive both personally and professionally while contributing to a leading brand in the premium property sector.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Property in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team members, be ready to discuss your experience and how it aligns with their needs. Bring examples of your past successes in property management, especially those that demonstrate your ability to drive performance and manage teams.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the application process to open. Reach out directly to the company through our website, express your interest, and ask if you can chat about the position. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching the company’s metrics and recent developments. Understand City Relay’s P&L structure and think about how you can contribute to their goals. Tailor your responses to highlight your data-driven approach and operational expertise, making it clear you’re ready to hit the ground running!
We think you need these skills to ace General Manager - Property in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the General Manager role. Highlight your P&L management experience and any relevant metrics you've driven in previous positions.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for City Relay. Share specific examples of how you've led teams and improved operational performance in property management or hospitality.
Showcase Your Data Skills:Since we're looking for someone data-literate, mention any tools or systems you've used to analyse performance metrics. We want to see how you've used data to drive decisions and improve outcomes.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role directly.
How to prepare for a job interview at City Relay
✨Know Your Numbers
As a General Manager, you'll be responsible for the P&L. Brush up on your financial metrics and be ready to discuss how you've managed revenue and costs in previous roles. Show them you can drive performance with data!
✨Showcase Your Leadership Style
You'll be leading a team of 15+ people, so it's crucial to demonstrate your leadership approach. Prepare examples of how you've motivated teams, handled conflicts, and improved service quality in past positions.
✨Familiarise Yourself with AI Tools
City Relay is evolving with AI-augmented processes. If you've used any AI tools or tech stacks in property management, share your experiences. This shows you're not just data-literate but also comfortable with modern technology.
✨Prepare for Scenario Questions
Expect questions about real-life scenarios, especially around churn management and client relationships. Think of specific situations where you've turned challenges into opportunities, and be ready to discuss your thought process.
