At a Glance
- Tasks: Lead the City Relay brand, driving performance and managing a dynamic team.
- Company: Join City Relay, a premium property management brand in central London.
- Benefits: Competitive salary, performance bonuses, and flexible office work.
- Other info: Opportunity to work with AI tools and drive operational excellence.
- Why this job: Make a real impact in a fast-evolving property management environment.
- Qualifications: 5-10 years in property management with strong leadership and data skills.
The predicted salary is between 60000 - 80000 € per year.
We are currently looking for a new General Manager to join the team.
Reporting to: Managing Director
Location: London (office-based with flexibility)
Salary: competitive depending on experience
Bonus: Performance-related, tied to City Relay P&L metrics
Start date: September/October 2026 (target)
About City Relay
City Relay is a premium property management brand operating in prime central London, delivering short-let, mid-let and long-let services to high-quality residential landlords. We are evolving from a reactive operator into a structured, metrics-led, AI-augmented property platform. The General Manager will be the person who drives that transition.
The role
The General Manager owns the commercial and operational performance of the City Relay brand end-to-end — revenue, margin, team, client relationships and service quality. You report directly to the Managing Director and lead experienced heads across reservations, sales, account management, lettings, property management and customer experience. This is a full P&L role for an operator who builds structure and runs on metrics.
Key responsibilities
- Own the City Relay P&L in full - revenue, margin, cost and retention across short-let, long-let and mid-let.
- Lead the Reservations function: WhatsApp-first workflow, hard KPIs, AI-augmented triage and a growing share of direct bookings.
- Build and manage a short-let churn playbook that converts exits into long-let, mid-let or sales revenue.
- Ensure the long-let platform runs cleanly on Alto, with the PayProp to LettsPay migration completed without disruption.
- Build a structured, pipeline-led sales engine targeting multi-property and institutional landlords.
- Raise account management standards across landlord and tenant relationships, increasing lifetime value and net retention.
- Drive tooling rationalisation - audit, exit redundant software and ensure AI is deployed to reduce cost, not add complexity.
- Implement OKRs, a clear operating rhythm and a culture of ownership and accountability across all City Relay functions.
- Ensure AML compliance, complaints logging and regulatory risk are properly owned and monitored.
The person we are looking for
- 5–10 years in premium residential property management, short-let, lettings or related hospitality - hybrid experience preferred.
- Has owned a commercial P&L and managed a team of 15+ people in a prime central London context.
- Data-literate, commercially sharp and operationally curious - leads on evidence, not instinct.
- Comfortable with AI tools and modern tech stacks; not required to be technical.
- Tactful and direct - will name what is wrong without creating unnecessary friction.
This is not a strategy role or a rebuild role - the business is live, the team is experienced, and delivery starts on day one.
General Manager - Property employer: City Relay
City Relay is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition. With a strong focus on employee growth and development, we provide opportunities for our team to thrive in a metrics-driven culture that embraces AI technology. Our commitment to performance-related bonuses and a supportive office-based setting with flexibility makes City Relay an attractive choice for those seeking a meaningful career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Property
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in property management. When you get the chance to chat with potential employers, share specific examples of how you've driven revenue or improved client relationships. Numbers speak volumes!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Tailor your message to show how your experience aligns with their goals, especially around metrics and operational performance.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in property management and AI tools. Consider taking a short course or attending webinars. This not only boosts your knowledge but also shows potential employers that you're committed to evolving in the industry.
We think you need these skills to ace General Manager - Property
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the General Manager role. Highlight your experience in property management, P&L ownership, and team leadership to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the property management industry and how your background makes you the perfect candidate for driving City Relay’s transition.
Showcase Your Data Skills:Since we’re looking for someone data-literate, don’t shy away from mentioning specific metrics or KPIs you’ve managed in previous roles. This will help us see your operational curiosity and commercial sharpness.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at City Relay!
How to prepare for a job interview at City Relay
✨Know Your Numbers
As a General Manager, you'll be responsible for the P&L. Brush up on your financial metrics and be ready to discuss how you've managed revenue and costs in previous roles. Show them you can drive performance through data!
✨Showcase Your Leadership Style
You'll be leading a team of 15+ people, so it's crucial to demonstrate your leadership approach. Prepare examples of how you've built strong teams and improved performance in past positions. Be ready to talk about your experience in managing diverse functions like sales and customer experience.
✨Embrace Technology
City Relay is evolving with AI and modern tech stacks. Familiarise yourself with relevant tools and be prepared to discuss how you've used technology to enhance operations or customer experience. This will show you're aligned with their vision of a metrics-led platform.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to make tough decisions or manage conflicts without creating friction. This will highlight your tactful and direct approach.
