At a Glance
- Tasks: Prevent and minimise fraud losses for online banking and merchant accounts.
- Company: Join a leading bank focused on cybersecurity and fraud prevention.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and teamwork.
- Why this job: Make a real difference in protecting customers from fraud while developing your skills.
- Qualifications: Analytical mindset, strong communication skills, and familiarity with fraud detection tools.
The predicted salary is between 35000 - 45000 £ per year.
The Online Banking and Merchant Fraud Analyst is responsible for preventing and minimizing losses to the Bank and its Customers as a result of fraudulent online banking activity or merchant accounts for the group. The role requires a good level of systems knowledge alongside the ability to conduct transaction analysis and investigation and fraud loss prevention performance presentations to stakeholders.
The role will primarily be focused within the online banking fraud team with assistance for merchant fraud monitoring when required. They will be heavily engaged in building out an enhanced cross-channel fraud prevention strategy as online banking migrates to cloud-based solutions in East and West regions.
Online banking fraud team are responsible for Group Enterprise Risk and Group Cyber Fraud programmes and projects in order to manage suspicious activity, transactional payment releases, potential security incidents and cyber fraud across the Bank. Ability to work shift patterns and extended hours when required is essential.
Job Accountabilities:
- Respond to and research customer issues where required.
- Examine/analyse activity on customer accounts, as alerted by various fraud detection tools and reports, to identify suspicious transactions and take required action to block accounts in situations where fraud is suspected.
- Contact customers to establish validity of transactions by asking probing and effective questions.
- Initiate inter-bank fund recall requests, pre-compliance/compliance requests.
- Review security alerts and bulletins issued by ICS, MasterCard and Visa.
- Keep abreast of any newly identified fraud patterns and Acquirer rules and regulations and escalate new patterns to senior stakeholders for further research when necessary.
- Undertake other duties necessary for the smooth running of the Fraud area.
- Join the bank Cyber Champions network and educate team members on wider fraud trends.
Know-How/Competency Requirements:
- NICE Actimize Fraud (IFM) and Cloud Products.
- Strong analytical and problem-solving abilities to recognise suspicious activity and to take appropriate action.
- Excellent communication skills, both oral and written, to effectively respond to a variety of fraud and customer-service related inquiries.
- Sound understanding of the Bank’s products and services and the application systems that support them (Actimize, Tango, Flexcube (FCUBS), MasterCard Online, VISA Online).
- Knowledge and understanding of the MasterCard and Visa Acquirer applications and fraud centre for transaction investigations.
- Familiarity with inherent controls within key processes surrounding account maintenance and customer authentication procedures is essential in order to recognise breaches of controls or procedures that contributed to fraud.
- Excellent negotiation skills in order to deal with potentially difficult and sensitive issues.
- A high degree of constant teamwork involving sharing information on a daily basis, recording information in a clear, concise manner to maintain the integrity of written records.
- Ability to work to deadlines and prioritise tasks.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook etc.).
- Must be willing to take on additional professional training and certification as required.
Fraud Analyst in London employer: City Recruitment Associates
As a leading player in the banking industry, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Online Banking & Merchant Fraud Analyst role offers not only competitive benefits but also the opportunity to engage in innovative fraud prevention strategies within a supportive team environment, ensuring that our employees are equipped with the latest skills and knowledge to excel in their careers.
Contact Details:
City Recruitment Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like City Recruitment Associates. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Fraud Analyst in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to City Recruitment Associates.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on City Recruitment Associates's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at City Recruitment Associates
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with City Recruitment Associates.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at City Recruitment Associates will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former City Recruitment Associates employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
