At a Glance
- Tasks: Prevent and minimise fraud losses for online banking and merchant accounts.
- Company: Join a leading bank focused on security and customer trust.
- Benefits: Competitive salary, flexible working hours, and career development opportunities.
- Other info: Collaborative team environment with a focus on continuous learning.
- Why this job: Make a real difference in protecting customers from fraud.
- Qualifications: Strong analytical skills and knowledge of fraud prevention systems required.
The predicted salary is between 35000 - 45000 £ per year.
The Online Banking and Merchant Fraud Analyst is responsible for preventing and minimizing losses to the Bank and its Customers as a result of fraudulent online banking activity or merchant accounts for the group. The role requires a good level of systems knowledge alongside the ability to conduct transaction analysis and investigation and fraud loss prevention performance presentations to stakeholders.
Requirements:
- NICE Actimize Fraud (IFM) and Cloud Products.
- Strong analytical and problem-solving abilities to recognise suspicious activity and to take appropriate action.
- Excellent communication skills, both oral and written, to effectively respond to a variety of fraud and customer-service related inquiries.
- Sound understanding of the Bank's products and services and the application systems that support them (Actimize, Tango, Flexcube (FCUBS), MasterCard Online, VISA Online).
- Knowledge and understanding of the MasterCard and Visa Acquirer applications and fraud centre for transaction investigations.
- Familiarity with inherent controls within key processes surrounding account maintenance and customer authentication procedures is essential in order to recognise breaches of controls or procedures that contributed to fraud.
- Excellent negotiation skills in order to deal with potentially difficult and sensitive issues.
- A high degree of constant teamwork involving sharing information on a daily basis, recording information in a clear, concise manner to maintain the integrity of written records.
- Ability to work to deadlines and prioritise tasks.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook etc.).
Online Banking & Merchant Fraud Analyst in City of London employer: City Recruitment Associates
As an Online Banking & Merchant Fraud Analyst, you will join a dynamic team dedicated to safeguarding our customers and the Bank from fraudulent activities. We pride ourselves on fostering a collaborative work culture that encourages professional growth through continuous training and development opportunities. Located in a vibrant area, our company offers competitive benefits and a supportive environment where your contributions are valued and recognised.
Contact Details:
City Recruitment Associates Recruitment Team
