At a Glance
- Tasks: Lead daily operations, customer care, and business development for our new London building.
- Company: Join City Pop, a modern urban living brand expanding across Europe.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Bring your entrepreneurial spirit and sense of humour to a vibrant team!
- Why this job: Be a founding member in a hands-on role that shapes tenant experiences.
- Qualifications: Experience in hospitality or property operations; strong planning and organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
About City Pop
At City Pop, our product is at the core of everything we do. Every apartment, every building, and every guest experience reflects our vision of modern, efficient, and design-driven urban living. As we grow across Switzerland and Europe, we're looking for a leader to define, develop, and safeguard the City Pop product in all our markets.
The Role - On-site
City Pop is opening its first building in London — and we're looking for the founding person to run it and help grow the market. This is a hands-on, entrepreneurial role — combining daily operations, customer care, sales, and business development as we launch our first long-stay residence in the city.
What You'll Do
- Operations & Customer Care — Run the day-to-day operations of our London building: tenant communication, check-in/out, cleaning planning, billing, and first-line support — making sure every stay is smooth and every tenant wants to extend, return, and recommend City Pop.
- Tenant Experience — Be the person on site: build long-term relationships with tenants and key contacts and resolve issues with full transparency.
- Sales & Commercial — Own the occupancy and commercial performance of the building; develop B2B relationships with institutional clients (universities, corporates, medical centres, public offices) and manage bookings from external partners and portals.
- Business Development — Act as City Pop's presence on the ground in London: support our central Expansion team in identifying new buildings that fit our concept, running first-level location analysis and building a network of brokers, owners and developers in the UK.
- Quality & Facility Management — Coordinate cleaning and technical partners, run regular site inspections, track issues through to resolution, and keep standards consistently high.
What You Bring
- Experience in hospitality, co-living, serviced apartments, or property operations (a strong plus)
- Commercial / B2B sales experience (an advantage)
- Mother-tongue or fluent English, plus another City Pop location language (German, French or Italian) as a plus
- Excellent planning, organizational, and time-management skills
- Comfort with numbers, basic financial assessment, and reporting
- An entrepreneurial mindset with a hands-on, proactive approach and a strong sense of ownership
- A self-starter, comfortable owning a market with limited on-site support
- A dynamic, adaptable personality — stress-resistant and driven by growth and results
- Right to work in the UK
- A good sense of humor, a friendly attitude — and the makings of City Pop's biggest fan, always ready for new challenges
Interested? Please send your application to: y.omelyanchuk@citypop.com
Operations Manager & Business Development - UK in London employer: City Pop
At City Pop, we pride ourselves on fostering a vibrant and innovative work culture that empowers our employees to take ownership of their roles. As we launch our first building in London, you'll be at the forefront of shaping tenant experiences and driving business growth, all while enjoying opportunities for personal and professional development in a dynamic environment. Join us to be part of a forward-thinking team that values creativity, collaboration, and a passion for modern urban living.
