At a Glance
- Tasks: Lead daily operations, customer care, and business development for our new London building.
- Company: Join City Pop, a modern urban living brand expanding across Europe.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Other info: Fluent English plus another language is a plus; bring your sense of humour!
- Why this job: Be a founding member in a hands-on role that shapes tenant experiences.
- Qualifications: Experience in hospitality or property operations; entrepreneurial mindset required.
The predicted salary is between 40000 - 50000 £ per year.
About City Pop
At City Pop, our product is at the core of everything we do. Every apartment, every building, and every guest experience reflects our vision of modern, efficient, and design-driven urban living. As we grow across Switzerland and Europe, we're looking for a leader to define, develop, and safeguard the City Pop product in all our markets.
The Role - On-site
City Pop is opening its first building in London — and we're looking for the founding person to run it and help grow the market. This is a hands-on, entrepreneurial role — combining daily operations, customer care, sales, and business development as we launch our first long-stay residence in the city.
What You'll Do
- Operations & Customer Care — Run the day-to-day operations of our London building: tenant communication, check-in/out, cleaning planning, billing, and first-line support — making sure every stay is smooth and every tenant wants to extend, return, and recommend City Pop.
- Tenant Experience — Be the person on site: build long-term relationships with tenants and key contacts and resolve issues with full transparency.
- Sales & Commercial — Own the occupancy and commercial performance of the building; develop B2B relationships with institutional clients (universities, corporates, medical centers, public offices) and manage bookings from external partners and portals.
- Business Development — Act as City Pop's presence on the ground in London: support our central Expansion team in identifying new buildings that fit our concept, running first-level location analysis and building a network of brokers, owners and developers in the UK.
- Quality & Facility Management — Coordinate cleaning and technical partners, run regular site inspections, track issues through to resolution, and keep standards consistently high.
What You Bring
- Experience in hospitality, co-living, serviced apartments, or property operations (a strong plus)
- Commercial / B2B sales experience (an advantage)
- Mother-tongue or fluent English, plus another City Pop location language (German, French or Italian) as a plus
- Excellent planning, organizational, and time-management skills
- Comfort with numbers, basic financial assessment, and reporting
- An entrepreneurial mindset with a hands-on, proactive approach and a strong sense of ownership
- A self-starter, comfortable owning a market with limited on-site support
- A dynamic, adaptable personality — stress-resistant and driven by growth and results
- Right to work in the UK
- A good sense of humor, a friendly attitude — and the makings of City Pop's biggest fan, always ready for new challenges
Interested? Please send your application to: y.omelyanchuk@citypop.com
Operations Manager & Business Development - UK in City of London employer: City Pop
At City Pop, we pride ourselves on fostering a vibrant and innovative work culture that empowers our employees to take ownership of their roles. As we launch our first building in London, you'll be at the forefront of shaping tenant experiences and driving business growth, all while enjoying opportunities for personal and professional development in a dynamic environment. Join us and be part of a team that values creativity, collaboration, and a passion for modern urban living.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager & Business Development - UK in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like City Pop. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to City Pop
Don't be shy about reaching out to City Pop directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager & Business Development - UK in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about City Pop and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at City Pop
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
