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- Tasks: Lead a dynamic team to drive sales and exceed customer expectations.
- Company: Join City Plumbing, a leader in plumbing and heating products.
- Benefits: Enjoy bonuses, discounts, flexible working, and a supportive culture.
- Why this job: Make a real impact while developing your career in a fun environment.
- Qualifications: Sales experience and strong communication skills are a plus.
- Other info: We celebrate diversity and encourage everyone to bring their true selves to work.
The predicted salary is between 36000 - 60000 £ per year.
Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.
The Role: As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements. The Branch Operations Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. As a Branch Operations Manager, you will deputise in the Branch Manager's absence, and have direct responsibility for the day to day management of branch colleagues. You'll naturally promote and embrace our inclusive team environment.
Key Responsibilities:
- Effective management of the team and resource in the absence of the Branch Manager.
- Ensure the highest standards are maintained in the branch at all times preventing loss or damage, pilfering or breakage to stocks or property, also in respect of staff performance, good housekeeping and strict observance of Company policies and procedures.
- Assisting the Branch Manager to profitably meet and exceed the branch sales targets.
- Managing the sales office, branch purchasing and stock control.
- Maximising margin and net profit.
- Controlling stock management within the branch, ensuring that the correct procedure is adopted when placing all orders for branch stock & direct business.
- Supporting branch logistics and fleet compliance with support and in collaboration with the branch manager.
- Liaising with and supporting the contracts supervisor to understand the complexities of the contracts side of the business and demands on our contracts customer base.
- Keeping everyone safe.
- Build and maintain relationships with new and existing trade and retail customers.
- Assist the Branch Manager in the development of all team members.
- Role model and support the Branch manager in driving and implementing What Good Looks Like across the branch.
You:
As a Branch Operations Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.
Skills and competencies:
- Tenacity and resilience.
- A pro-active approach to sales, with a strong desire and ability to win and grow new business.
- Experience of customer relationship management and developing a true partnership approach.
- Excellent communication skills.
- Self confident and self motivated, with the ability to work on own initiative or as part of a wider team.
- Ability to interpret basic financial and statistical information.
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:
- Bonus.
- Discounts, savings and cash back at numerous retailers.
- Life assurance.
- Extended family policy including maternity, paternity, additional annual leave and more.
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other.
- Complete induction and a company that lets you grow and encourages development.
- Financial education and loans.
- Flexible working options.
- A business striving to create an environment of inclusion so everyone can be their true self.
- And more!
We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to fit our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Branch Operations Manager in Stockton-on-Tees employer: City Plumbing
Contact Detail:
City Plumbing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Operations Manager in Stockton-on-Tees
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Branch Operations Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but also for the team!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in managing teams and driving sales. Highlight specific examples where you've exceeded expectations, as this will resonate well with hiring managers looking for results-driven candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at City Plumbing.
We think you need these skills to ace Branch Operations Manager in Stockton-on-Tees
Some tips for your application 🫡
Show Your Sales Savvy: When you're writing your application, make sure to highlight any sales experience you have. We want to see how you've identified and capitalised on opportunities in the past, just like you'll be doing as our Branch Operations Manager.
Be Personable: Building rapport is key in this role, so let your personality shine through in your application. Share examples of how you've created trusted relationships with customers or colleagues – we love a good story!
Demonstrate Team Spirit: We're all about collaboration here at StudySmarter. In your application, mention times when you've worked effectively within a team or supported others in achieving their goals. It shows us you're a great fit for our inclusive environment.
Tailor Your Application: Make sure to tailor your application to the job description. Use the same language and keywords that we’ve used, and don’t forget to apply through our website. We can’t wait to see what you bring to the table!
How to prepare for a job interview at City Plumbing
✨Know Your Numbers
As a Branch Operations Manager, you'll need to interpret financial and statistical information. Brush up on key metrics related to sales targets, stock management, and profit margins. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your People Skills
Building rapport quickly is crucial in this role. Prepare examples of how you've successfully managed teams or built relationships with customers in the past. Highlight your ability to inspire and motivate others, as this will resonate well with the interviewers.
✨Demonstrate Your Sales Savvy
This position requires a proactive approach to sales. Come prepared with specific examples of how you've identified and capitalised on sales opportunities in previous roles. Discuss strategies you've used to exceed sales targets and how you can apply them here.
✨Embrace the Company Culture
Familiarise yourself with the company's values around inclusivity and teamwork. Be ready to discuss how you can contribute to a positive team environment and support the development of your colleagues. Showing that you align with their culture will set you apart.
