At a Glance
- Tasks: Lead sales and customer service as a Spares Manager in a dynamic branch team.
- Company: Join City Plumbing, a leader in plumbing and heating products with a strong reputation.
- Benefits: Enjoy bonuses, discounts, flexible working, and a supportive environment focused on your growth.
- Other info: We celebrate individuality and support mental health through dedicated programmes.
- Why this job: Be part of an inclusive culture that values diversity and encourages personal success.
- Qualifications: Knowledge of heating spares is ideal; enthusiasm and ambition are key to success.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Come and join us as a results driven Spares Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.
The role:As a Spares Manager, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Spares Manager role is part of the wider branch team, and the key to success will be customer service - building rapport and strong relationships with new and existing customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!
Key Responsibilities:- Business planning to achieve and exceed sales targets
- Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service.
- Creatively attracting and securing new customers and business into the branch
- Assisting with the general duties within the branch and providing a specialist Spares point of contact to customers
- Interpreting data and managing initiatives to drive efficiency and profit, including KPI information
As a Spares Manager, you'll have sound knowledge of heating spares product and materials, you will play a crucial role in growing our existing business whilst attracting new customers by outshining the competition. You will have the ability to work on your own initiative with a minimum of supervision. This role is extremely varied allowing you to gain extensive product knowledge and experience. Ideally you will have previous experience in the spares industry, but more importantly, you will have the right attitude and enthusiasm with ambition to take ownership of your own success.
Us:From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more!
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
StudySmarter Expert Advice🤫
We think this is how you could land Spares Manager in Birmingham
✨Tip Number 1
Familiarise yourself with the heating spares industry. Understanding the products and materials we offer will not only boost your confidence but also help you engage effectively with customers, showcasing your expertise.
✨Tip Number 2
Network within the industry. Attend relevant events or join online forums to connect with professionals in the spares sector. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Demonstrate your customer service skills in every interaction. Whether it's through a phone call or a casual chat, showing that you can build rapport and provide excellent service will set you apart from other candidates.
✨Tip Number 4
Research our company culture and values. Understanding what makes us unique will allow you to align your personal values with ours, making it easier to express why you're a great fit for the Spares Manager role.
We think you need these skills to ace Spares Manager in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Spares Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in the spares industry. Emphasise your achievements, particularly in customer service and sales, as these are crucial for this role.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully built customer relationships and exceeded sales targets in previous positions.
Showcase Your Knowledge:Demonstrate your understanding of heating spares products and materials in your application. This will show that you are not only qualified but also genuinely interested in the field.
How to prepare for a job interview at City Plumbing
✨Know Your Products
As a Spares Manager, having a solid understanding of heating spares products is crucial. Brush up on the latest products and materials in the industry, as well as any recent trends or innovations. This knowledge will not only impress your interviewers but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Customer service is at the heart of this role. Prepare examples from your past experiences where you successfully built rapport with customers or resolved issues effectively. Highlighting your ability to create strong relationships will show that you align with the company's values.
✨Demonstrate Your Initiative
The job requires someone who can work independently and take ownership of their success. Be ready to discuss situations where you've taken the initiative to solve problems or improve processes. This will illustrate your proactive approach and suitability for the role.
✨Embrace the Company Culture
StudySmarter values an inclusive workplace, so be prepared to discuss how you can contribute to this environment. Share your thoughts on diversity and inclusion, and how you can help enrich the company culture. This will show that you are not just looking for a job, but a place where you can thrive and contribute positively.
