Regional Director- Contract Operations

The Role: As a Regional Director for our Contract Operations, you will report directly to the National Sales Director and support a total sales profile of circa £100 million. You will focus on operational excellence, service delivery, branch overhead management, and fleet efficiency. Efficient, reliable delivery and exceptional branch operations are fundamental to our contract customers' success, so you will ensure our operational capabilities scale perfectly with new account wins and existing volume demands. You will provide highly effective leadership to branch teams and work seamlessly with regional sales teams to ensure volume planning and transport optimisation are flawlessly executed.

Key Responsibilities:

• Leading and embedding a zero-harm safety culture across all 15 branch sites, yards, and delivery fleets.
• Ensuring 100% compliance with Group Health & Safety regulations, environmental policies, and strict adherence to transport and fleet compliance guidelines.
• Taking ultimate accountability for the physical movement of products from the branch network directly to the customer's site, driving rigorous adherence to On-Time In-Full delivery targets.
• Overseeing the daily execution of branch transport operations to ensure delivery schedules and dynamic vehicle routing are highly optimised.
• Working hand in hand with both regional and national sales teams to ensure complete operational alignment and proactively reviewing the sales pipeline for capacity planning.
• Providing effective leadership and management of branch teams, directly coaching and mentoring circa 15 Branch Managers.
• Managing full accountability for regional branch overheads, transport budgets, and operational expenditure.

It is highly likely you will have come from any of these backgrounds: Regional Director, Regional Manager, Regional Operations Manager, Area Manager, Area Operations Manager, Multi-Site Retail Manager, Regional Sales Director, Territory Manager, Head of Operations, Head of Retail, Operations Director, Divisional Manager, or Commercial Director.

Sectors of interest: Builders Merchants & Trade Distribution (Plumbing, Heating, HVAC, Electrical Wholesale, Timber, Roofing), DIY & Home Improvement Retail, High-Volume Supermarket & FMCG Retail, Multi-Site Hospitality & Leisure, Automotive & Industrial Supplies, or B2B Logistics & Express Delivery Operations.

You: As a Regional Director for our Contract Operations, you'll have an innovative and agile approach to driving continuous improvement in fleet routing, load planning, and transport optimisation. You'll enjoy working collaboratively with external sales teams and building an inclusive, highly focused operational culture that improves colleague engagement and actively reduces staff turnover. You will be dedicated to acting with exceptional operational acumen and outstanding cost-control management skills.

Skills and competencies:

• Proven multi-site operations and logistics management experience within trade distribution or merchanting.
• Track record of managing operations supporting £50m+ to £100m+ sales profiles.
• Demonstrable experience leading, coaching, and developing branch/depot managers.
• Deep experience in controlling multi-site operational overheads and transport budgets.
• Strong logistics, routing, and transport optimisation capabilities.
• Outstanding communication skills with the ability to collaborate effectively with regional sales divisions.
• Data-literate with the ability to translate transport and stock dashboards into actionable efficiencies.
• Deep understanding of branch logistics, stock management, and service delivery metrics.
• Strong knowledge of UK Health & Safety regulations, fleet management, and transport compliance standards (e.g., FORS, O-Licence requirements).
• A background specifically within plumbers merchanting, HVAC, or contract building materials distribution is preferred.

Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Leadership Autonomy: Backing from your National Sales Director to challenge traditional practices and shape your region.
• Recognition & Reward: Highly competitive executive package, lucrative performance bonus, company car or allowance.
• Growth Opportunities: Unrivalled career development prospects across the group, discounts, savings and cash back at numerous retailers, life assurance, extended family policy including maternity, paternity, additional annual leave and more.
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other.
• Complete induction and a company that lets you grow and encourages development.
• Financial education and loans.
• Flexible working options.
• A business striving to create an environment of inclusion so everyone can be their true self.
• And more!

#BelongWithUs We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.