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- Tasks: Help customers with inquiries, process orders, and maintain relationships in a dynamic environment.
- Company: Join PTS, a leading supplier of plumbing and heating products with over 90 branches nationwide.
- Benefits: Enjoy flexible working, discounts, mental health support, and opportunities for growth.
- Why this job: Be part of a fun, inclusive team that values your contributions and supports your career development.
- Qualifications: Experience in customer service is preferred; strong communication skills and a positive attitude are essential.
- Other info: We celebrate diversity and encourage everyone to apply, even if you don't meet every requirement.
The predicted salary is between 24000 - 36000 £ per year.
#BelongWithUs
Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment
The role:
As a Customer Service Advisor, youll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers. Youll naturally promote and embrace our inclusive team environment and were sure youll have some fun along the way!
Key Responsibilities:
- Dealing with all aspects of customer contact into the business,in a quick and timely manner
- Sourcing parts, processing orders, chasing orders and dealing with queries
- Maintain excellent relationships with customers
- Provide a first class after sales service to support our website and contract customers
- Coordinating deliveries, organising collections with carriers and reacting to failed deliveries
- Issuing refunds, and general admin duties.
- Provide feedback from customers to the line Manager on competitor activity
- Any projects on an ad hoc basis as requested by the Customer Service SupervisorNo two days will be the same, and our colleagues genuinely love to help our Customers with their enquiries
No two days will be the same, and our colleagues genuinely love to help our Customers with their enquiries
You:
Youll be self motivated and a real team player, ideally with some experience in a busy contact centre and have the ability to demonstrate strong communication skills. Youll thrive in a team environment, supporting the wider team while setting and maintaining high standards of work. Youll have excellent organisational skills, the ability to work on your own and youll love providing the best customer service. Basic excel skill is desirable, (although enthusiasm and a can-do attitude is just as important!) further training will be given if needed.
Required skills and competencies:
- Ideally some experience working in a call centre or customer service environment – specifically taking inbound calls and dealing with inbound and outbound emails.
- Proficient in basic IT in order to learn our computer systems and processes.
- Able to deal with customers, external suppliers and carriers in a professional and friendly way
- Have a positive, can do attitude, and enjoy working as part of a team
- Be able to have difficult conversations and demonstrate excellent complaint handling skills
Dont meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they dont have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if youre interested in this role but think that your previous experience doesnt completely match – apply anyway. You could be just the person were looking for!
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career!
With a network of more than 90 branches, PTS is ideally placed to meet the needs of customers, wherever they may be, and we offer a fast and efficient delivery service. PTS is also the sole supplier of key products and services to British Gas
Were proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and were super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more!
#BelongWithUs
Were passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We dont want you to fit our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
PTS Customer Service Advisor in Northampton employer: City Plumbing
Contact Detail:
City Plumbing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PTS Customer Service Advisor in Northampton
✨Tip Number 1
Familiarise yourself with the products and services offered by PTS. Understanding the range of plumbing and heating products will not only help you in customer interactions but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when dealing with customer complaints.
✨Tip Number 3
Research common customer service challenges in a contact centre environment. Being prepared with solutions or strategies to address these issues can set you apart during the interview process.
✨Tip Number 4
Showcase your enthusiasm for teamwork. Think of examples from your past experiences where you contributed positively to a team dynamic, as this aligns with the collaborative culture at PTS.
We think you need these skills to ace PTS Customer Service Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, and express your commitment to delivering outstanding service.
Highlight Teamwork and Adaptability: In your application, emphasise your ability to work well in a team and adapt to changing situations. Provide examples of how you've successfully collaborated with others or handled unexpected challenges in previous roles.
Showcase Your Problem-Solving Skills: Include specific examples in your application that demonstrate your problem-solving abilities, especially in dealing with customer complaints or queries. This will show that you can handle difficult conversations effectively.
How to prepare for a job interview at City Plumbing
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you went above and beyond to help a customer, as this role is all about exceeding expectations.
✨Demonstrate Team Spirit
Since the company values teamwork, share instances where you successfully collaborated with colleagues. Emphasise your ability to support others and contribute to a positive team environment.
✨Prepare for Common Scenarios
Think about potential customer queries or complaints you might encounter in this role. Practise how you would handle difficult conversations and provide solutions, showcasing your complaint handling skills.
✨Embrace Inclusivity
Familiarise yourself with the company's commitment to diversity and inclusion. Be ready to discuss how you can contribute to an inclusive workplace and why it's important to you.
