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- Tasks: Assist customers with inquiries, manage the front counter, and provide top-notch service.
- Company: Join City Plumbing, a trusted name in plumbing and heating for over 25 years.
- Benefits: Full-time position with opportunities for growth and a supportive team environment.
- Why this job: Be the face of a leading company and make a difference in customer experiences.
- Qualifications: Strong communication skills and a knack for customer service are key.
- Other info: Dynamic retail environment with a chance to learn and grow in the trade.
The predicted salary is between 24000 - 36000 £ per year.
City Plumbing has been a trusted provider of quality plumbing and heating products and services for over 25 years. Established in 1981 in Salisbury, Wiltshire, the company has grown to include approximately 3,500 colleagues across over 370 branches and sites throughout the UK. With a strong presence in the trade, home improvement, and DIY markets, City Plumbing offers a range of services, including bathroom showrooms in 250 locations and electrical products at select branches. Customers can also conveniently access more than 20,000 products and manage their trade accounts through our 24/7 online platform. City Plumbing is part of Highbourne Group, which serves a variety of residential and commercial construction sectors.
This is a full-time, on-site position located in the Greater Oxford Area. As a Front Counter Associate, your primary responsibilities will include:
- Assisting customers with their product inquiries and purchases
- Managing the front counter area
- Providing exceptional customer service
- Handling phone calls and managing appointments
- Addressing customer concerns
- Ensuring the timely fulfillment of orders in a fast-paced retail environment
Qualifications:
- Strong customer service and communication skills essential for assisting clients and addressing their needs efficiently
- Proficient in receptionist duties and phone etiquette, ensuring professional interactions with all customers and vendors
- Solid computer literacy skills to manage digital transactions, inventory systems, and other data entry tasks
- Highly organized, detail-oriented, and able to work effectively in a team environment
- Previous experience in a retail, plumbing, or trade-focused environment is a plus
Front Counter Associate in Oxford employer: City Plumbing
Contact Detail:
City Plumbing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Counter Associate in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Plumbing. Understand their products and services, and think about how you can contribute to their mission. This will show them you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you handle inquiries. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress the part! When heading to your interview, make sure you look professional yet approachable. A smart appearance can make a great first impression, especially in a customer-facing role like Front Counter Associate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Front Counter Associate in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front Counter Associate role. Highlight your customer service experience and any relevant retail or trade background to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working at City Plumbing and how your skills can help us provide exceptional service to our customers.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application showcases your ability to interact professionally. Whether it's through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at City Plumbing
✨Know Your Products
Familiarise yourself with the range of plumbing and heating products City Plumbing offers. Being able to discuss specific items or services during your interview will show your enthusiasm and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this is crucial for a Front Counter Associate.
✨Practice Phone Etiquette
Since you'll be handling phone calls, practice your phone etiquette. Conduct mock calls with a friend to ensure you sound professional and approachable, as this will be key in managing customer inquiries effectively.
✨Demonstrate Teamwork
Be ready to discuss how you work within a team. City Plumbing values collaboration, so share instances where you contributed to a team goal or supported colleagues in a busy environment.
