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- Tasks: Lead a dynamic team to drive sales and exceed customer expectations.
- Company: Join City Plumbing, a leader in plumbing and heating products.
- Benefits: Enjoy bonuses, discounts, flexible working, and a supportive environment.
- Why this job: Make a real impact while developing your career in a fun, inclusive culture.
- Qualifications: Sales experience and strong communication skills are a plus.
- Other info: We celebrate diversity and encourage everyone to bring their true selves to work.
The predicted salary is between 36000 - 60000 £ per year.
Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.
The Role:
As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements. The Branch Operations Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. As a Branch Operations Manager, you will deputise in the Branch Manager's absence, and have direct responsibility for the day to day management of branch colleagues. You'll naturally promote and embrace our inclusive team environment.
Key Responsibilities
- Effective management of the team and resource in the absence of the Branch Manager.
- Ensure the highest standards are maintained in the branch at all times preventing loss or damage, pilfering or breakage to stocks or property, also in respect of staff performance, good housekeeping and strict observance of Company policies and procedures.
- Assisting the Branch Manager to profitably meet and exceed the branch sales targets.
- Managing the sales office, branch purchasing and stock control.
- Maximising margin and net profit.
- Controlling stock management within the branch, ensuring that the correct procedure is adopted when placing all orders for branch stock & direct business.
- Supporting branch logistics and fleet compliance with support and in collaboration with the branch manager.
- Liaising with and supporting the contracts supervisor to understand the complexities of the contracts side of the business and demands on our contracts customer base.
- Keeping everyone safe.
- Build and maintain relationships with new and existing trade and retail customers.
- Assist the Branch Manager in the development of all team members.
- Role model and support the Branch manager in driving and implementing What Good Looks Like across the branch.
You:
As a Branch Operations Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.
Skills and competencies
- Tenacity and resilience.
- A pro-active approach to sales, with a strong desire and ability to win and grow new business.
- Experience of customer relationship management and developing a true partnership approach.
- Excellent communication skills.
- Self confident and self motivated, with the ability to work on own initiative or as part of a wider team.
- Ability to interpret basic financial and statistical information.
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:
- Bonus.
- Discounts, savings and cash back at numerous retailers.
- Life assurance.
- Extended family policy including maternity, paternity, additional annual leave and more.
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other.
- Complete induction and a company that lets you grow and encourages development.
- Financial education and loans.
- Flexible working options.
- A business striving to create an environment of inclusion so everyone can be their true self.
- And more!
BelongWithUs
We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to fit our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Locations
Branch Operations Manager in North East, Stockton-on-Tees employer: City Plumbing
Contact Detail:
City Plumbing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Operations Manager in North East, Stockton-on-Tees
✨Tip Number 1
Network like a pro! Reach out to current employees at GoWithYourFlow on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Branch Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching common questions for management roles. Think about how your past experiences align with the responsibilities of the Branch Operations Manager, especially around team management and sales strategies.
✨Tip Number 3
Showcase your people skills! During interviews, share examples of how you've built rapport with customers and colleagues. This is key for the Branch Operations Manager role, so make sure to highlight your relationship-building abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at GoWithYourFlow.
We think you need these skills to ace Branch Operations Manager in North East, Stockton-on-Tees
Some tips for your application 🫡
Show Your Sales Savvy: When writing your application, make sure to highlight your sales experience and how you've successfully capitalised on opportunities in the past. We want to see that you can drive results and exceed expectations!
Be Personable: As a Branch Operations Manager, building rapport is key. Use your application to showcase your communication skills and any examples of how you've developed strong relationships with customers or team members.
Demonstrate Team Spirit: We love a collaborative approach! In your application, mention any experiences where you've worked as part of a team to achieve goals. Show us how you can inspire and support your colleagues!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at City Plumbing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Branch Operations Manager. Familiarise yourself with the key tasks mentioned in the job description, such as managing sales targets and building customer relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Branch Operations Manager, you'll be responsible for managing a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to inspire and motivate others, as this is crucial for creating a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like managing stock control or dealing with customer complaints. Think of relevant scenarios from your previous roles and how you approached them. This will showcase your problem-solving skills and your proactive approach to sales.
✨Emphasise Your Customer-Centric Approach
The job requires building rapport with customers, so be ready to discuss how you've successfully developed relationships in the past. Share stories that highlight your commitment to exceeding customer expectations and how you can bring that same energy to the branch.
