At a Glance
- Tasks: Build strong client relationships and deliver tailored solutions to exceed expectations.
- Company: Join City Plumbing, a leading provider of plumbing and heating products.
- Benefits: Enjoy bonuses, discounts, flexible working, and a supportive culture.
- Other info: Remote role with travel; embrace diversity and inclusion in the workplace.
- Why this job: Be part of a friendly team making a real impact in customer satisfaction.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 36000 - 44000 £ per year.
The Role: As a Senior Account Manager you will act as an extension to our customers, providing well thought out solutions and building relationships to build trust. The Senior Account Manager will be assigned a specific geographical area and accounts to grow and deliver solutions.
Key Responsibilities:
- Establish relationships with clients to ensure that you exceed their expectations and represent the business positively.
- Develop and implement a strategy of continuous improvement in all areas relating to assigned contracts and ensure that we meet any contractual obligations.
- Facilitate and manage any new contract mobilisations and act as the key contact for the Customer, attend review meetings as required, respond to all requests, and resolve all issues that should arise.
- Identify opportunities to secure further business opportunities and sales.
- Be the go-to person in the area, attend networking events and seminars to ensure visibility of the business.
This is a remote-based role involving travel throughout a specific area, so a full driving license and ability to travel is a must!
You: You'll live and breathe our Customer first ethos, with an agile and pro-active approach. You'll enjoy working collaboratively with the wider teams and you'll be committed to acting with integrity and honesty in everything you do.
Skills and competencies:
- An empathetic approach.
- Ability to truly understand your customers' business and requirements.
- Strong interpersonal skills.
- Real passion for what you do.
Benefits Package and Cultural Environment:
- Bonus.
- Discounts, savings and cash back at numerous retailers.
- Life assurance.
- Extended family policy including maternity, paternity, additional annual leave and more.
- Mental Health First Aiders and Employee Assistance Programme.
- Complete induction and a company that lets you grow and encourages development.
- Financial education and loans.
- Flexible working options.
- A business striving to create an environment of inclusion so everyone can be their true self.
We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it.
Senior Account Manager in Milton Keynes employer: City Plumbing
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