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For Companies At a Glance
- Tasks: Lead customer interactions, manage bookings, and ensure a seamless experience across our branches.
- Company: Join a leading provider of plumbing and heating products with a commitment to quality and customer satisfaction.
- Benefits: Enjoy flexible working, discounts, mental health support, and a culture that values diversity.
- Why this job: Be part of a dynamic team focused on customer success and personal growth in a supportive environment.
- Qualifications: Proactive, customer-focused individuals with strong communication and organisational skills are encouraged to apply.
- Other info: Remote work options available; we celebrate diversity and encourage everyone to bring their authentic selves.
The predicted salary is between 28800 - 43200 £ per year.
Overview
#BelongWithUs
Come and join us as a Lead Coordinator and help us to exceed customer expectations and share our success in a committed and friendly environment
The role
Immediate availability only-
As the Lead Co-ordinator role will play a vital role in ensuring a positive and seamless experience for our customers. This role involves a dynamic blend of customer service, sales support, and administ…
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Lead Coordinator employer: City Plumbing
Contact Detail:
City Plumbing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Coordinator
✨Tip Number 1
Familiarise yourself with the latest bathroom design trends and technologies. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to providing a superior customer experience.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Being able to convey information clearly and effectively will be crucial in managing the handover of leads and ensuring smooth transitions between online bookings and branch appointments.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will highlight your proactive approach and ability to maintain high standards of customer service.
✨Tip Number 4
Network with current employees or professionals in the industry to gain insights into the company culture and expectations. This can provide you with valuable information that can help you tailor your approach during the interview process.
We think you need these skills to ace Lead Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales support, and administrative tasks. Use specific examples that demonstrate your proactive approach and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the Lead Coordinator role. Emphasise your customer-first ethos and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and colleagues in previous roles. This is crucial for a position that requires excellent communication and organisational skills.
Highlight Team Collaboration: Mention any experiences where you worked collaboratively with teams to achieve positive outcomes. This will demonstrate your ability to work closely with various departments, as required in the role.
How to prepare for a job interview at City Plumbing
✨Show Your Customer-Centric Approach
As a Lead Coordinator, your role revolves around customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your proactive attitude and how it has positively impacted customer experiences.
✨Demonstrate Strong Communication Skills
Effective communication is key in this position. During the interview, practice clear and concise responses. You might also want to prepare a few questions that show your interest in how the company communicates with its customers and teams.
✨Highlight Your Organisational Skills
The job requires excellent organisational abilities. Discuss specific tools or methods you use to stay organised, especially when managing multiple tasks or projects. This will show that you can handle the dynamic nature of the role.
✨Be Ready to Solve Problems
Problem-solving is a crucial part of the Lead Coordinator role. Prepare to discuss past challenges you've faced and how you resolved them. This will demonstrate your ability to think on your feet and maintain a positive customer experience.
