At a Glance
- Tasks: Deliver products and provide top-notch customer service in a dynamic branch environment.
- Company: Join City Plumbing, a leader in plumbing and heating products with a supportive culture.
- Benefits: Enjoy bonuses, discounts, flexible hours, and a focus on mental health and well-being.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Be part of a fun team while making a real impact on customer satisfaction.
- Qualifications: Clean driving licence and a passion for excellent customer service.
The predicted salary is between 20250 - 24750 £ per year.
The role:
As a Driver and Branch Sales Assistant, you will be committed to delivering an outstanding level of service. You will be professional, driven, and enthusiastic. The role reports into the branch management team and will provide the highest level of service to internal and external customers, delivering products against tight deadlines. This role will also be customer facing within the branch, serving on the trade counter and dealing with customers over the telephone to ensure we provide the best service and maximise sales at every opportunity.
You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice.
You will promote and embrace our inclusive team environment.
Please note, this role requires you to have the appropriate driving licence with previous experience as a driver.
Key Responsibilities:
- Health and safety of yourself and your vehicle
- Maintenance and condition of your vehicle
- Report any issues or incidents to your line manager
- Comply with transport compliance law and regulations
- Support the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins
- Ensure we maintain high standards, creating and maintaining a loyal customer base and providing a first-class service
- Assist with general duties within the branch such as serving customers on the trade counter, telesales, and ensuring housekeeping standards are maintained
You:
Along with a clean driving licence, you will ideally have previous driving experience and knowledge of the products associated with our industry. You will be flexible with working hours and your approach to delivering customer and business needs. You will thrive on providing the best customer service and being a huge support to your branch colleagues.
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. We are proud of our reputation for selling quality plumbing and heating products to both trade and retail customers.
Benefits Package and Cultural Environment:
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion
We are passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Driver and Branch Sales Assistant in Bristol employer: City Plumbing
At The Bathroom Showroom, we pride ourselves on fostering a vibrant and collaborative work culture that empowers our employees to thrive. As a Showroom Sales Manager, you will benefit from comprehensive training and development opportunities, ensuring your career growth aligns with our commitment to excellence. Located in a dynamic area, our showroom offers a unique environment where creativity meets customer satisfaction, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Driver and Branch Sales Assistant in Bristol
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like City Plumbing, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like City Plumbing!
We think you need these skills to ace Driver and Branch Sales Assistant in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at City Plumbing, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at City Plumbing and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show City Plumbing that you’re ready to jump in and contribute right away!
How to prepare for a job interview at City Plumbing
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
