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For Companies At a Glance
- Tasks: Support customers with expert pricing and technical knowledge while managing communications.
- Company: Join a successful team in a dynamic and inclusive environment.
- Benefits: Enjoy bonuses, discounts, flexible working, and a focus on mental health.
- Why this job: Make a real impact by delivering excellent customer service and building relationships.
- Qualifications: Experience in customer service and good communication skills are essential.
- Other info: Opportunities for growth and development in a supportive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Come and join us as a Contracts Administrator and build your career as part of a hugely successful team. As a Contracts Administrator, you'll work within our talented teams to help support our customers and colleagues with your expert pricing and technical knowledge (don’t worry we teach this bit). You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!
Responsibilities
- Work with a high level of accuracy and attention to detail.
- Provide an outstanding level of customer service and win all communications with our customers and manufacturers.
- Manage incoming emails and phone calls in a professional and polite manner.
- Work regularly with spreadsheets and databases ensuring processes are maintained and reviewed in line with business requirements.
- Build and maintain relationships with our branches, suppliers and customers.
- Prioritise workloads to achieve deadlines in line with set timescales.
You’ll live and breathe our Customer First ethos, with an innovative and proactive approach to problem-solving. You’ll enjoy working collaboratively with the wider Estimating team and you’ll thrive on delivering excellent support to customers and manufacturers.
Qualifications
- Previous experience in a Customer Service environment.
- Clear communication and able to work with various stakeholders.
- Computer literate and able to use Excel / Google Sheets.
- Some knowledge of Plumbing and Heating industry would be beneficial, but by no means essential.
Benefits
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more!
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
PTS Contracts Administrator in Wakefield employer: City Plumbing Supplies
Contact Detail:
City Plumbing Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PTS Contracts Administrator in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and various stakeholders, it’s crucial to articulate your thoughts clearly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges effectively. This will demonstrate your proactive approach and align with their Customer First ethos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace PTS Contracts Administrator in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contracts Administrator role. Highlight any customer service experience and your ability to work with spreadsheets, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re excited about joining our team. Don’t forget to mention how you align with our Customer First ethos!
Show Off Your Communication Skills: Since clear communication is crucial for this role, make sure your application is well-written and free of errors. We want to see that you can communicate professionally and politely, just like you would with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at City Plumbing Supplies
✨Know Your Stuff
Familiarise yourself with the basics of contracts and customer service. Brush up on your knowledge of spreadsheets and databases, as these will be key in your role. If you can, get a grasp of the Plumbing and Heating industry to show you're proactive and eager to learn.
✨Showcase Your Communication Skills
Since clear communication is vital, practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you’ve successfully managed customer interactions or resolved issues. This will help demonstrate your ability to win communications with customers and manufacturers.
✨Embrace the Customer First Ethos
Prepare to discuss how you prioritise customer satisfaction in your work. Share specific instances where you went above and beyond for a customer. This will highlight your alignment with their Customer First ethos and your innovative approach to problem-solving.
✨Be Yourself
Remember, they want you to enrich their culture, not just fit into it. Be authentic during the interview and let your personality shine through. Share your unique experiences and perspectives, as this will resonate well with their commitment to inclusivity and diversity.
