Senior Account Manager in Tiverton

Come and join us as a customer focused and sales driven Senior Account Manager and be part of a hugely successful and friendly Non Residential team. As a Non Residential Senior Account Manager, you will play a pivotal role in our Non Residential strategy. The role is broad and varied working with a number of internal and external stakeholders.

The primary focus will be to maintain and nurture relationships, serving as the primary point of contact between the company and its clients, addressing any inquiries, concerns, or issues that may arise by working closely with various internal stakeholders to deliver a high-quality level of service; identifying opportunities to upsell or cross-sell products or services.

• Develop key relationships with decision makers in mid-large contractors to influence the ongoing development and retention of sales.
• Facilitate and manage new and existing live orders and act as the key contact for the Customer.
• Attend review meetings as required, respond to all requests, and resolve all issues that should arise.
• Ensure that the Company meets all of its obligations during the supply/call-off of product over the lifecycle of any given project.
• Ensure that all quotations are submitted on time and in accordance with customer requirements.
• Work with internal estimators and approved suppliers to maximise contract support where applicable.
• Identify and secure further sales opportunities with existing and new customers to grow market share across sectors.
• Develop and implement a strategy of continuous improvement to drive sales growth, enhance customer relationships, increase margin and grow sales.
• Build strong relationships across multiple internal stakeholders ensuring that business is always placed through the most appropriate channel.
• Identify specification and value engineering opportunities to improve quote conversion rates and provide value to customers.
• Build customer, sector, market and industry knowledge to help drive growth and support the development of the business strategy.
• Utilise the company I.T and CRM systems to manage a pipeline of quotations and provide updates and sales forecasts as required.

This is a hybrid-based opportunity with up to 2-3 days per week in the office. You should be based in the UK and our Head Offices are in Crick (Northampton). You’ll live and breathe our customer-first ethos, with a proactive and forward-thinking approach.

Previous experience of working within key account management and sanitaryware sector experience is essential. Excellent communication skills (both written and verbal) are required to communicate with a wide range of stakeholders and customers. A solid range of Account Management/Customer Service skills and strong influencing and negotiating skills are also necessary.

We’re passionate about creating an inclusive workplace that values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.