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- Tasks: Lead and develop teams to enhance performance across multiple locations.
- Company: Join City Plumbing, a leader in plumbing and heating solutions.
- Benefits: Enjoy discounts, flexible working, and a supportive environment.
- Why this job: Make a real impact while driving innovation in operations.
- Qualifications: Proven leadership skills and a knack for problem-solving.
- Other info: Embrace a culture of diversity and inclusion while growing your career.
The predicted salary is between 36000 - 60000 £ per year.
As a Regional Operations Manager at City Plumbing, you will be instrumental in our mission to improve homes, businesses, and lives. Working as part of the regional team, you will lead the performance and development of our workforce across multiple locations, ensuring excellence and coaching highly knowledgeable teams. You will act as the bridge between current operations and future innovation, championing digital service offerings and modern ways of working to consistently provide the best solutions for our customers.
Operational Leadership: Influence the performance of Branch teams by supporting the Regional Director (RD) to achieve business KPIs.
Performance Management: Monitor and action plan across all branch metrics, including P&L performance, sales, and compliance.
Operational Excellence: Maintain a sharp focus on product availability, fleet efficiency, and high branch and showroom standards.
Compliance & Safety: Oversee remote audit scores, PI Count Dashboards, Stock Management Dashboards, and Accident/Near Miss reporting and investigation.
People Development: Manage engagement, employee turnover, and absence, ensuring every colleague understands their impact on the customer experience.
This is a role involving travel throughout a specific area, so a full driving license and ability to travel is a must! We are looking for a practical problem solver and a great communicator who is data-savvy and has a keen commercial eye.
Operational Success: A proven track record of hitting targets, from sharpening delivery times to controlling stock losses.
Handling Change: Experience leading teams through new ways of working.
Safety Record: Proven experience managing safety in busy environments like warehouses or transport hubs.
Technical Knowledge: A solid grasp of H&S rules, transport laws, and operations/logistics.
Financial Literacy: Comfortable with P&L exposure and using reports to spot regional wins or areas for improvement.
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits:
- Bonus Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Regional Operations Manager employer: City Plumbing Supplies
Contact Detail:
City Plumbing Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Regional Operations Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching City Plumbing and understanding their values and mission. Tailor your answers to show how your experience aligns with their goals, especially around operational excellence and people development.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've led teams through change or improved performance metrics. This will demonstrate your ability to drive results in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the City Plumbing team and contributing to their mission.
We think you need these skills to ace Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Regional Operations Manager. Highlight your experience in operational leadership and performance management, and don’t forget to sprinkle in some examples of how you've influenced team success in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for City Plumbing. Share your passion for improving homes and businesses, and how your skills align with our mission to provide top-notch customer solutions.
Showcase Your Data Savvy: Since we’re looking for someone who’s data-savvy, make sure to include any relevant metrics or achievements in your application. Whether it’s hitting KPIs or improving P&L performance, numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at City Plumbing!
How to prepare for a job interview at City Plumbing Supplies
✨Know Your Numbers
As a Regional Operations Manager, you'll need to be comfortable with P&L performance and metrics. Brush up on your financial literacy before the interview. Be ready to discuss how you've used data to drive operational success in previous roles.
✨Showcase Your Leadership Skills
This role involves leading teams across multiple locations, so be prepared to share specific examples of how you've influenced team performance. Highlight your experience in coaching and developing staff, and how you’ve managed change effectively.
✨Understand Compliance and Safety
Familiarise yourself with health and safety regulations relevant to the plumbing and heating industry. Be ready to discuss your experience managing safety in busy environments and how you ensure compliance across operations.
✨Emphasise Your Problem-Solving Skills
As a practical problem solver, you’ll need to demonstrate your ability to tackle challenges head-on. Prepare examples of how you've improved operational processes or resolved issues in past roles, especially in relation to stock management and service delivery.