At a Glance
- Tasks: Deliver products and provide top-notch customer service in a dynamic branch environment.
- Company: Join City Plumbing, a leader in quality plumbing and heating products with a bright future.
- Benefits: Enjoy flexible hours, discounts, mental health support, and opportunities for growth.
- Other info: Flexible shifts with plenty of notice; perfect for students seeking part-time work.
- Why this job: Be part of an inclusive team that values diversity and promotes a fun work culture.
- Qualifications: Must have a clean driving licence and previous driving experience; customer service skills are essential.
Overview
Come and join us as a Branch Sales Assistant and Driver on a flexible hours basis to help us grow, deliver sales and exceed customer expectations.
You will be committed to delivering an outstanding level of service and will be professional, driven and enthusiastic. The Driver and Branch Sales Assistant role reports into the branch management team and will provide the highest level of service to internal and external customers, delivering products to customers against tight deadlines. The role is customer facing within the branch, serving on the trade counter and dealing with customers over the telephone to ensure the best service and maximise sales at every opportunity.
You will be contracted to a set minimum number of hours per week and will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when. You will promote and embrace an inclusive team environment and you are expected to enjoy your work along the way.
Please note, this role requires you to have the appropriate driving licence with previous experience as a driver.
Responsibilities
- Health and safety of yourself and your vehicle
- Maintenance and condition of your vehicle
- Report any issues or incidents to your line manager
- Comply with transport and supporting regulations
- Support the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins
- Maintain high standards, create and maintain a loyal customer base and provide a first-class service
- Assist with general duties within the branch such as serving customers on the trade counter, telesales and ensuring housekeeping standards are maintained on the trade counter and warehousing
Qualifications
- Clean driving licence and previous driving experience is preferred
- Knowledge of products in the plumbing and heating industry is advantageous
- Flexibility with working hours and a customer-focused approach to meeting branch needs
Benefits
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme
- Complete induction and a company that supports growth and development
- Financial education and loans
- Flexible working options
- Inclusive environment where everyone can be their true self
- And more
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture; we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries. This check will be undertaken after the acceptance of an offer of employment.
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Driver and Branch Sales Assistant - Flexible hours employer: City Plumbing Supplies
At City Plumbing, we pride ourselves on being an excellent employer, offering our 3.5 ton Drivers flexible working hours and a supportive team environment that values inclusivity and diversity. With a strong focus on employee growth, we provide comprehensive training, mental health support, and numerous benefits including discounts and life assurance, ensuring our colleagues feel valued and empowered in their roles. Join us to be part of a dynamic company that not only prioritises customer satisfaction but also invests in the well-being and development of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Driver and Branch Sales Assistant - Flexible hours
✨Tip Number 1
Familiarise yourself with the products and services offered by City Plumbing. Understanding the range of plumbing and heating products will not only help you assist customers better but also demonstrate your enthusiasm and commitment to the role during any discussions.
✨Tip Number 2
Showcase your customer service skills in any interactions you have prior to the interview. Whether it's through networking or casual conversations, highlight your ability to provide excellent service and how you can contribute to creating a loyal customer base.
✨Tip Number 3
Be prepared to discuss your driving experience and how it relates to the role. Share specific examples of how you've maintained high standards of health and safety while driving, as well as any relevant experiences that showcase your reliability and professionalism.
✨Tip Number 4
Emphasise your flexibility and willingness to work additional hours, especially during peak seasons. This shows that you're committed to meeting customer needs and supporting your team, which is crucial for this role.
We think you need these skills to ace Driver and Branch Sales Assistant - Flexible hours
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any previous driving roles and customer service positions. Emphasise your ability to work flexibly and meet tight deadlines, as these are key aspects of the job.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to the branch's success.
Highlight Relevant Skills:Clearly outline your driving qualifications and any knowledge of plumbing and heating products. This will show that you understand the industry and can provide informed assistance to customers.
Showcase Your Flexibility:Since the role requires flexible working hours, mention your availability and willingness to adapt to the branch's needs, especially during peak times. This demonstrates your commitment to providing excellent service.
How to prepare for a job interview at City Plumbing Supplies
✨Show Your Customer Service Skills
As a Driver and Branch Sales Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Demonstrate Flexibility
This role requires flexibility in working hours, especially during peak seasons. During the interview, express your willingness to adapt to changing schedules and your understanding of the importance of meeting customer needs promptly.
✨Know the Products
Familiarise yourself with the products related to plumbing and heating. Showing that you have knowledge about the industry will not only impress the interviewers but also demonstrate your commitment to the role and your potential to maximise sales.
✨Emphasise Teamwork
The company values an inclusive team environment. Be ready to discuss your experiences working in teams, how you support your colleagues, and how you contribute to a positive workplace culture. This will show that you align with their values.
