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- Tasks: Help customers with inquiries, process orders, and provide top-notch service daily.
- Company: Join PTS, a leading supplier of plumbing and heating products with over 90 branches.
- Benefits: Enjoy flexible working, discounts, mental health support, and opportunities for growth.
- Why this job: Be part of a fun, inclusive team that values your contributions and supports your career.
- Qualifications: Experience in customer service is a plus; strong communication skills and a positive attitude are essential.
- Other info: We celebrate diversity and encourage everyone to apply, even if you don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment
As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!
Our Customer Service Advisor roles are often the first step into a rewarding career with us – we have many Advisors that have developed and successfully been promoted within our team or moved on to other parts of the business to achieve their career aspirations!
Responsibilities
- Dealing with all aspects of customer contact into the business, in a quick and timely manner
- Sourcing parts, processing orders, chasing orders and dealing with queries
- Maintain excellent relationships with customers
- Provide a first class after sales service to support our website and contract customers
- Coordinating deliveries, organising collections with carriers and reacting to failed deliveries
- Issuing refunds, and general admin duties
- Provide feedback from customers to the line Manager on competitor activity
- Any projects on an ad hoc basis as requested by the Customer Service Supervisor
No two days will be the same, and our colleagues genuinely love to help our Customers with their enquiries
You’ll be self motivated and a real team player, ideally with some experience in a busy contact centre and have the ability to demonstrate strong communication skills. You’ll thrive in a team environment, supporting the wider team while setting and maintaining high standards of work.
You’ll have excellent organisational skills, the ability to work on your own and you’ll love providing the best customer service. Basic excel skill is desirable, (although enthusiasm and a can‑do attitude is just as important!) further training will be given if needed.
Requirements
- Ideally some experience working in a call centre or customer service environment – specifically taking inbound calls and dealing with inbound and outbound emails
- Proficient in basic IT in order to learn our computer systems and processes
- Able to deal with customers, external suppliers and carriers in a professional and friendly way
- Have a positive, can do attitude, and enjoy working as part of a team
- Be able to have difficult conversations and demonstrate excellent complaint handling skills
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match – apply anyway. You could be just the person we’re looking for!
From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career!
We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more!
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
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Customer Service Advisor employer: City Plumbing Supplies
Contact Detail:
City Plumbing Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries more effectively but also show your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and handle difficult conversations with ease. Role-playing scenarios with friends or family can be a great way to prepare.
✨Tip Number 3
Showcase your teamwork abilities. We value a collaborative environment, so think of examples from your past experiences where you've successfully worked as part of a team to achieve a common goal.
✨Tip Number 4
Be ready to discuss your problem-solving skills. Think of specific instances where you've resolved customer issues or improved processes, as this will demonstrate your capability to handle the dynamic nature of the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a contact centre environment. Emphasise your communication skills and any specific achievements that demonstrate your ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with their commitment to inclusivity and teamwork, and provide examples of how you've successfully handled customer queries or complaints in the past.
Showcase Your Skills: In your application, be sure to mention your organisational skills and any experience with IT systems. If you have basic Excel skills, highlight them, but also express your willingness to learn and adapt to new systems.
Demonstrate a Positive Attitude: Throughout your application, convey a positive, can-do attitude. Use language that reflects your enthusiasm for helping customers and working as part of a team, as this is crucial for the role of a Customer Service Advisor.
How to prepare for a job interview at City Plumbing Supplies
✨Show Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Think of examples from your past experiences where you successfully handled customer queries or complaints.
✨Emphasise Teamwork
This role thrives in a team environment, so highlight your experience working collaboratively with others. Share specific instances where you supported your colleagues or contributed to a team goal, showcasing your ability to be a team player.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've dealt with difficult situations or complaints in the past. Employers want to see that you can think on your feet and find solutions quickly, so prepare some examples that illustrate your problem-solving abilities.
✨Express Enthusiasm and a Can-Do Attitude
A positive attitude can set you apart from other candidates. Make sure to convey your enthusiasm for the role and the company during the interview. Share why you’re excited about the opportunity and how you can contribute to their success.
